Open position For Desktop support engineer L1_Neemrana

3 weeks ago

Neemrana, India Aforeserve Full time

Role & responsibilities

Solid customer interaction skills. A+ desktop or equivalent skillset

knowledge of windows operating system environment

Good technical skills in solving Windows related issues

Knowledge of DNS, DHCP, TCP/IP, Networking

Knowledge of Outlook, O365

Coordinates with the on-call support provider and other vendors for call closure

Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

MCP/Other hardware-related certifications, ITIL Trained

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