Learner Experience

2 weeks ago

Noida, Uttar Pradesh, India Imarticus Learning Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Imarticus
is a leading professional education EdTech firm, that provides industry-endorsed programs in Finance, Analytics, Marketing across the B2B and B2C segments via physical and online channels. Imarticus has over 12 offices in India and expanding internationally to cater to global opportunities in training and upskilling. Imarticus has pioneered the art of partnership and alliances with corporates and academic institutions and has built cutting-edge learning solutions catering to its consumer and corporate segments via a combination of online and classroom delivery.

Role Overview: Learner Success & Operations

1. Learner Success Operations

  • Own end-to-end batch planning and execution—from learner onboarding, batch launch, and training delivery to collecting feedback.
  • Monitor learner progress and career outcomes; design targeted interventions such as mentoring sessions, learning boosters, and career support activities.
  • Manage a pool of Student Success Coordinators and Mentors to ensure smooth execution across all domestic and international programs.
  • Lead pre-admission and post-sales processes, including application reviews, assessment coordination, and interview scheduling with partner institutions.
  • Coordinate travel, visa, and accommodation support for learners in international programs.
  • Plan and execute structured alumni engagement initiatives.
  • Track and manage learner queries via a ticketing system, ensuring timely resolutions within agreed SLAs.

2. Academic Operations

  • Coordinate with university faculty and industry trainers to align and execute teaching schedules for all programs.
  • Handle trainer contracts and budget negotiations. Ensure smooth trainer onboarding, scheduling, and payment processing.
  • Track delivery quality through metrics like Net Promoter Score (NPS) and learner feedback.
  • Oversee exam coordination and liaise with institutions for assessment integrity.
  • Support institution-led interview and selection processes.

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