Zonal Manager

4 days ago

Delhi NCR New Delhi, India Jobs Territory Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Purpose:

Responsible for Overall Sales Operations and Business performance. EBIDTA of cluster, Team

building, ensure discipline, Inventory control, maintain high Service standard in the cluster; Focus on customer retention and attracting new customers.

Responsibilities:

1. Business Performance :

Responsible for Top line, bottom-line (PBIT) of the cluster and drive

business development plan

Responsible for achieving monthly Consumption & Collection target for the cluster

Responsible for Category management (Hair Care, Product & Anti-ageing)

Should be open to extensive travelling to different cities.

2. Systems & Process Orientation :

Drive Systems, Process Orientation through SOP Adherence and compliance at allclinics in the cluster .

Responsible for stock take, Inventory control (receiving, transfers etc) and ensure

reduction in shrinkage.

Ensure process audit being conducted timely in all clinics across the cluster

Responsible for improving Mystery Audit Scores across the cluster

3. Customer Services :

Responsible for providing Quality and Effective services to the customer.

To meet and engage with HNI customers in the cluster and focus on repeat buys (BTC)

Responsible for timely resolution of Customer Complaints and ensure customer delight

4. People Management :

Responsible for manpower planning, improve productivity & labour cost control by

partnering with HR team.

Responsible for periodic performance evaluation of the team

Coaching, mentoring team and groom the team to the next level

Engage Drive Clinic Productivity through Doctors, CCE and KTs

CM, CCE & KT in order to reduce attrition

5. Discipline :

Driving Discipline at all clinics in the cluster on Attendance, Punctuality, behavior in

line with Kayas code of conduct .

Guide and train the team on Kaya Code of conduct and control the violation.

Report incidents timely, conduct preliminary investigation and follow-up for timely

action .

Responsible to report COC/ SOP violation cases at clinic level .

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