First source is hiring International Technical Customer Support- 4LPA
2 days ago
Technical Customer Support Executive International Voice (Broadband/Wi-Fi Support)
Roles & Responsibilities:
- Handle technical support queries via voice calls for international customers.
Troubleshoot broadband and Wi-Fi issues including:
Connectivity drops
- Router configuration
- Speed/performance issues
Network settings and security
Provide step-by-step guidance for basic and advanced router/modem setup.
- Escalate complex technical issues to Level 2/3 support teams as needed.
- Document all customer interactions and solutions accurately in CRM systems.
- Maintain high levels of customer satisfaction and adhere to service level agreements (SLAs).
- Stay updated with the latest technical knowledge in broadband/Wi-Fi technology.
Required Skills and Qualifications:
- Excellent English communication skills both verbal and written.
- Strong customer service orientation with a problem-solving attitude.
- Basic understanding of networking concepts (IP address, DNS, routers, modems, etc.).
- Ability to work in night shifts and rotational weekly offs.
- Good listening skills, patience, and empathy when dealing with customer issues.
- Comfortable with using ticketing/CRM systems and remote support tools.
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