Inbound and Outbound calls

6 days ago

Bhopal, Madhya Pradesh, India Eway IT Solutions Pvt. Ltd. Full time ₹ 39,000 - ₹ 1,56,000 per year

Responsibilities

  • Handle Inbound Calls: Answer incoming customer calls to provide information, resolve issues, and offer support.
  • Make Outbound Calls: Initiate outgoing calls to new and existing customers for sales, follow-ups, and market research.
  • Provide Product & Service Information: Clearly explain products, services, and company offerings to customers.
  • Resolve Complaints: Professionally address and resolve customer complaints and issues.
  • Maintain Records: Accurately log call details and update customer records in a CRM system.
  • Collaborate with Teams: Work with sales and support teams to improve customer experience and service processes.
  • Follow Procedures: Adhere to company policies, calling scripts, and compliance regulations.

Skills

  • Excellent communication skills in English and Hindi, both verbal and written.
  • Communication Skills:Strong verbal and written communication skills are essential for clear and professional interactions.
  • Customer Focus:A customer-oriented attitude and the ability to handle complaints professionally.
  • Problem-Solving:Strong skills in identifying and resolving customer issues efficiently.
  • Technical Skills:Basic computer skills and experience with CRM (Customer Relationship Management) systems.
  • Multitasking:The ability to manage high call volumes and switch between tasks effectively.
  • Experience:Previous experience in a customer service or call center environment is beneficial.

Job Types: Full-time, Fresher

Pay: From ₹13,000.00 per month

Work Location: In person

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