
Inbound and Outbound calls
4 hours ago
Responsibilities
- Handle Inbound Calls: Answer incoming customer calls to provide information, resolve issues, and offer support.
- Make Outbound Calls: Initiate outgoing calls to new and existing customers for sales, follow-ups, and market research.
- Provide Product & Service Information: Clearly explain products, services, and company offerings to customers.
- Resolve Complaints: Professionally address and resolve customer complaints and issues.
- Maintain Records: Accurately log call details and update customer records in a CRM system.
- Collaborate with Teams: Work with sales and support teams to improve customer experience and service processes.
- Follow Procedures: Adhere to company policies, calling scripts, and compliance regulations.
Skills
- Excellent communication skills in English and Hindi, both verbal and written.
- Communication Skills:Strong verbal and written communication skills are essential for clear and professional interactions.
- Customer Focus:A customer-oriented attitude and the ability to handle complaints professionally.
- Problem-Solving:Strong skills in identifying and resolving customer issues efficiently.
- Technical Skills:Basic computer skills and experience with CRM (Customer Relationship Management) systems.
- Multitasking:The ability to manage high call volumes and switch between tasks effectively.
- Experience:Previous experience in a customer service or call center environment is beneficial.
Job Types: Full-time, Fresher
Pay: From ₹13,000.00 per month
Work Location: In person
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