Community Experience Strategist

6 days ago

Bengaluru, Karnataka, India Black Duck Software Full time

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

We're looking for a strategic and hands-on Community Experience Strategist to lead the modernization of our customer community platform. This role will be instrumental in transforming the user experience, driving customer adoption, and ensuring brand consistency across our digital touchpoints. You'll collaborate closely with marketing, design, and engineering teams to deliver a seamless, engaging, and branded community experience.

Key Responsibilities

  • Community UI/UX Modernization
    Lead the redesign and optimization of our community interface to improve usability, accessibility, and customer satisfaction.
  • Customer Journey Enablement
    Streamline pathways for customers to find resources, connect with peers, and achieve their goals within the community.
  • Brand Alignment Partner with the marketing web and graphics team to ensure the community experience aligns with the visual and messaging standards of
  • Project & Ticket Management
    Own and manage Jira tickets related to community improvements, ensuring timely execution and cross-functional alignment.
  • Platform Expertise
    Leverage Salesforce Experience Cloud to enhance community capabilities, implement new features, and troubleshoot issues.
  • Web Development Support
    Apply strong HTML/CSS skills to customize and refine community pages, ensuring responsive and visually consistent design.

Qualifications

  • 3–5 years of experience in community management, digital experience, or UX/UI roles
  • Proven experience with Salesforce Experience Cloud (highly preferred)
  • Strong proficiency in HTML/CSS and basic web development practices
  • Familiarity with Jira or similar project management tools
  • Experience working with cross-functional teams including marketing, design, and engineering
  • Excellent communication and organizational skills
  • Passion for customer experience and community engagement

Bonus Skills

  • Experience with user research or usability testing
  • Knowledge of accessibility standards (WCAG)
  • Familiarity with analytics tools to measure community engagement and performance

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

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