Community Content Strategist

1 day ago

Bengaluru, Karnataka, India Black Duck Software Full time

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

We're looking for a strategic and user-focused Community Content Strategist to help us elevate our customer experience through impactful, accessible, and well-structured content. This role is central to understanding how our content performs, identifying gaps in our knowledge base, and ensuring our users can find the information they need—quickly and easily.

You'll collaborate closely with our Knowledge Manager, Education Team, Documentation Team, and Subject Matter Experts (SMEs) to build learning paths, optimize content for discoverability, and maintain a high-quality knowledge base. Your insights into user search behavior and content performance will guide our strategy and help us better serve our community.

Key Responsibilities

  • Analyze content performance and user search behavior to identify gaps and opportunities.
  • Improve and implement global knowledge management strategy, governance, and processes through the Knowledge Centered Services (KCS) methodology
  • Develop and maintain structured learning paths and content journeys for users.
  • Collaborate with cross-functional teams to ensure timely and accurate content delivery.
  • Optimize content for SEO and discoverability across platforms.
  • Partner with SMEs to translate complex information into clear, actionable resources.
  • Work within Salesforce Experience Cloud to manage and publish content.
  • Monitor and report on content engagement metrics to inform strategy.
  • Advocate for the voice of the customer in content planning and prioritization

Qualifications

  • 3+ years of experience in content strategy, knowledge management, or a related field.
  • Strong understanding of SEO principles and content optimization techniques.
  • Experience with Salesforce Experience Cloud (highly preferred).
  • Familiarity with knowledge base platforms and content management systems.
  • Excellent communication and collaboration skills.
  • Analytical mindset with experience using data to drive decisions.
  • Ability to manage multiple projects and stakeholders in a fast-paced environment.

Bonus Skills

  • Experience in community engagement or customer education.
  • Background in technical writing or instructional design.
  • Familiarity with tools like Google Analytics, Tableau, or other data visualization platforms.

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

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