Front Office Executive

5 days ago

Lal Bagh Bengaluru Karnataka, India Discovery Village Full time ₹ 3,84,000 - ₹ 4,80,000 per year

Job Overview

The Front Office Executive serves as the face of the resort/hotel and is responsible for delivering exceptional guest service at all times. The role includes handling check-ins and check-outs, managing guest queries and complaints, coordinating with departments, and ensuring a smooth and welcoming front desk experience that reflects the property's standards.

Key Responsibilities

Guest Service & Operations

  • Greet guests warmly and assist with check-in and check-out procedures.
  • Manage room reservations, cancellations, and modifications efficiently.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Provide information about resort facilities, local attractions, and services.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly.
  • Maintain accurate records of guest information, payments, and occupancy.

Front Office Administration

  • Operate the Property Management System (PMS) for guest registration, billing, and reports.
  • Handle cash, card, and online payments accurately and maintain proper records.
  • Prepare and update daily reports on room status, arrivals, and departures.
  • Manage telephone operations, emails, and guest correspondence efficiently.

Guest Experience & Relationship Management

  • Build rapport with guests to enhance satisfaction and encourage repeat visits.
  • Handle VIP guests and special requests with personalized attention.
  • Record guest preferences and feedback for future reference.
  • Ensure a warm, professional, and welcoming atmosphere at all times.

Coordination & Communication

  • Liaise with other departments (Housekeeping, F&B, Maintenance) for smooth operations.
  • Support in organizing guest activities, transfers, and special events.
  • Maintain proper handover notes between shifts for operational continuity.

Qualifications & Requirements

  • Bachelor's / Diploma in Hotel Management or related field.
  • 3-4 years of experience in front office operations (hospitality background preferred).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Presentable, courteous, and guest-oriented demeanor.
  • Flexible to work in shifts, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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