Agent Customer Support

2 weeks ago


Bengaluru, India lastminute Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Company Description

At , we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Job Description

Key responsibilities:

● Identifying customer needs, investigating and recommending solutions.

● Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure

end-to-end resolutions are attempted and achieved for every customer connection.

● Consistent upskilling as part of self-development to maintain process knowledge.

● Maintaining coordination within teams to collaborate on solutions and escalations.

● Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.

     Requirements:

● Excellent communications - Verbal and Written

● Attention to details, conflict resolution and relationship building.

● Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company

based applications.

● Agents should also be able to help establish our reputation as a company that offers excellent

customer support during all post-sales procedures.

     Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7.

Qualifications

Any Graduate



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