Customer Support Agent

5 days ago

Bengaluru, India Truecaller Full time

**Hello, Truecaller is calling you from India Ready to pick up?**

Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.

Our mission is to build trust everywhere by making tomorrow's communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages. We identify new numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter. Truecaller is loved by over 300 million people around the world and is growing very rapidly across regions.

**Who we are**:

- The world's #1 caller ID and spam blocking service for Android and iOS.
- A team of +350 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Tel Aviv and Nairobi.
- Backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers.

As a Customer Support Agent

**What do we expect from you**:

- 3+ years experience of customer support, preferably for mobile/technical products
- Excellent English Communication skills, both verbal and written
- Experience with support platforms such as Zendesk, Freshdesk or similar software.
- Knowledge of other languages is a big plus (especially Hindi)

**What will you work on**:
**It would be great if you also have**:

- Problem solving, RCA & Multitasking

Sounds like your dream job?

This position is based in **Bangalore**, India.

**What we offer**:

- A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
- A great compensation package: Competitive salary, excellent medical, accident and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours.
- Great tech tools: We ensure that you have winning tech tools and resources to thrive and succeed in your role.
- Office life: Enjoy your days with a wide range of yummy snacks and beverages. As well, exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch

**Come as you are**:Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that's why we would love to meet you.

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