It Support Engineer

6 days ago

Hyderabad, Telangana, India Ogni Esco Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Responsibilities

  • Identify, troubleshoot, and resolve hardware, software, and network-related issues for end-users.
  • Act as the primary contact for the IT Service Desk, ensuring timely response to customer issues.
  • Follow up with clients to confirm their IT systems are fully operational after troubleshooting.
  • Adhere to IT department strategies, processes, policies, and procedures.
  • Provide out-of-hours support when required (on-call hours).
  • Suggest opportunities for cost reduction and value improvement.

Requirements

  • 02 years of IT Help Desk support experience.
  • Hands-on experience with Windows OS.
  • Knowledge of improving performance of laptops/desktops.
  • Experience or knowledge of Windows Administration.
  • Configuring and troubleshooting printers.
  • Familiarity with Office 365, SharePoint, OneDrive, MS Teams, and other MS products.
  • Knowledge of Azure (advantage).
  • Ability to work independently or in a team with limited supervision.
  • Strong analytical, problem-solving, and communication skills.
  • Good organizational skills and attention to detail.

Key Skills

  • Hardware troubleshooting & maintenance (PCs, laptops, printers, peripherals).
  • Software installation, configuration, and issue resolution.
  • Network troubleshooting (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, IP addressing).
  • Operating systems knowledge (Windows, Linux, macOS).
  • Remote desktop tools & IT Service Desk systems (ServiceNow, Jira, Zendesk).
  • Cybersecurity basics (antivirus, firewalls, data protection policies).

The Face to Face Interview will be scheduled between 8th to 16th September for the shortlisted candidates .

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