Executive - Customer Retention and Engagement Unit (CRE)

12 hours ago

Gurgaon, Haryana, India Securitas Full time ₹ 15,000 - ₹ 28,00,000 per year

Responsible for managing all post sales handover, customer engagement program, retention management, loyalty programs. It plays a critical role in maintaining organizations position as a leader in the security industry.

Responsibilities:

  • Managing client relationships to build a reputation for excellent service and generate repeat business by providing support, information and guidance.
  • Co-ordinates with the internal team for timely resolution and closure of gaps.
  • Understanding Client Needs and Requirements
  • Ongoing relationship development
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Schedule and conduct Training Sessions for development resources and customers.
  • Assist sales team in business acquisitions, planning, retention and management.
  • Maintain complete and accurate customer correspondence data.
  • Develop and update client related reports and MIS.

Key competencies:

  • Builds strong and effective relations with the customers (Internal and external).
  • Is aware of the processes, maintains highest standards and continuously improves.
  • Displays out of box thinking and facilitates resolution and is result oriented.
  • Motivates and drives development of team members and self.
  • Displays highest standards of work ethics, values and work discipline.

  • Client Engagement Director

    1 week ago

    Gurgaon, Haryana, India beBeeCustomerRelationship Full time

    Leadership RoleThe Head of Client Engagement is responsible for developing and implementing strategies to build and maintain long-term relationships with clients.Key Responsibilities:Travel regularly to meet clients, build rapport, and strengthen business relationships.Serve as the primary contact for high-value clients, ensuring their needs are proactively...

  • Retention Marketing Executive

    4 days ago

    Gurgaon, Haryana, India Herbalmax Healthcare Private Limited Full time ₹ 30,000 per year

    Job descriptionAbout Herbalmax:Herbalmax is a fast-growing wellness brand delivering premium, science-backed herbal supplements that promote healthier living. We're passionate about helping people thrive naturally—and we're looking for a dynamic Retention Marketing Executive to help deepen relationships with our customers and drive repeat purchases.Role...

  • Customer Engagement Accelerator

    7 days ago

    Gurgaon, Haryana, India beBeeEngagement Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Customer Engagement Specialist\Drive revenue growth through strategic customer engagement initiatives. Develop and implement targeted marketing campaigns to accelerate digital adoption, retention, and overall customer value.\Key Responsibilities:\\Design and execute multi-channel engagement strategies aligned with business objectives.\Collaborate with...

  • Customer Engagement Strategist

    1 week ago

    Gurgaon, Haryana, India beBeeCustomerEngagement Full time ₹ 9,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking an experienced Customer Engagement Manager to develop and implement customer-centric strategies that drive business growth and improve customer satisfaction.Main Responsibilities:Design and execute customer engagement programs to enhance brand loyalty and retention.Lead cross-functional teams to create seamless customer experiences...

  • Email & Retention Marketing Executive

    4 days ago

    Gurgaon, Haryana, India Herbalmax Healthcare Private Limited Full time US$ 9,00,000 - US$ 12,00,000 per year

    Job Title:Email & Retention Marketing ExecutiveLocation:Sector 19, Udyog Vihar GurgaonJob Type:Full-Time, On-SiteExperience:1-3 YearIndustry:D2C / Healthcare / Wellness / Consumer HealthRole Overview:We are seeking a proactive and creativeEmail & Retention Marketing Executiveto manage and grow our customer lifecycle programs. You will play a key role in...

  • Customer Engagement Executive

    1 week ago

    Gurgaon, Haryana, India Max Life Insurance Full time

    Job DescriptionRole & responsibilities- Managing office administration assets and upkeep of the same.- Agents Contracting- New Business Processing- Banking of Initial & Renewal Premium- Managing Petty cash & vendor payments- Retention of Surrender Requests- Execution of all Service Requests - Post Policy Issuance- Reverting on customer queries and...

  • Executive - Customer Engagement

    1 week ago

    Gurgaon, Haryana, India Max Life Insurance Full time

    Job DescriptionHandling Digital Calls (Call Quality Audit Process Adherence)Query resolution and Service request processing at Digital Calls.Service to Sales/Recruitment lead Generation and Conversion.Ensuring 13M & 25M persistency collection.Retaining customer coming in for Surrender/ECS/FLC/E2RNew Business WIP ManagementStatutory Compliance & Branch Risk...

  • Retention Manager

    4 days ago

    Gurgaon, Haryana, India GoMechanic Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesCustomer Lifecycle ManagementRetention & Loyalty ProgramsCampaign ManagementCross-Functional CollaborationInnovation & GrowthKey KPIsRepeat booking rate (%)Customer lifetime value (CLV)Churn rate / retention rateNet Promoter Score (NPS)Campaign ROI (redemptions, engagement, conversions)Preferred candidate profile2+ years of experience...

  • Customer Engagement Specialist

    1 week ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Customer Relationship ExecutiveAs a Customer Relationship Executive, you will play a vital role in building and maintaining strong relationships with customers. This is an excellent opportunity to develop your skills in customer satisfaction, business relationship management, and communication.This full-time on-site role is located in Gurgaon. You...

  • Executive - Customer Engagement

    1 week ago

    Gurgaon, Haryana, India Max Life Insurance Full time

    Job DescriptionMax Life Insurance Company Limited is looking for Executive - Customer Engagement to join our dynamic team and embark on a rewarding career journey- Develop and implement strategies to enhance customer engagement and satisfaction.- Address and resolve customer inquiries and complaints promptly.- Conduct customer feedback surveys and analyze...