Lead - Design and Delivery

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYS. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

About the Role

We are seeking an experienced Team Lead for Learning Design & Delivery who can lead a team of 4-5 professionals to create and deliver effective employee learning experiences for JLL. Working within our Design and Delivery organization, you'll lead talent and development programming that supports JLL's growth agenda while managing team performance and development.

What this job involves:

Collaborate with L&D colleagues and subject matter experts

Lead, coach, and develop a team of 4-5 Learning Designers and Facilitators

Assign work distribution and manage team workload to meet business priorities

Conduct performance reviews and provide ongoing feedback to team members

Foster collaboration and knowledge sharing within the team

Oversee visual design and branding initiatives using JLL brand standards

Guide team in creating engaging visual experiences that support learning objectives

Manage content translation projects for JLL's J10 languages while maintaining consistent learning outcomes

Oversee asset creation including graphics, audio, and video content development

Ensure team applies adult learning theories and JLL's brand/learning standards

Coordinate training delivery both virtually and in-person; regional/local travel may be required 10-15%

Maintain delivery standards in accordance with NPS metrics and qualitative feedback

Guide authoring tool development using Articulate Rise, Synthesia, and other platforms

Oversee content re-design from PowerPoint presentations into e-learning and micro-learning elements

Key Skills:

5+ years of experience leading learning and development teams

Proven ability to manage, coach, and develop team members

Strong project management skills with ability to manage multiple priorities

Experience in performance management and talent development

Exceptional English communication skills (both written and spoken

Expert-level experience with Articulate Rise, Storyline, and similar authoring tools

Advanced skills in creating/editing graphics, audio, and video assets

Experience with video creation tools (e.g., Synthesia, Articulate)

5+ years of experience in facilitating soft skills training programs

Experience applying brand guidelines to learning materials

Understanding of adult learning principles

Experience publishing content to Learning Management Systems

Cultural awareness and inclusive communication abilities

Sound like you? In this role, your required to be:

Commitment to staying informed about industry trends

Cultural awareness and inclusive communication

Global mindset when approaching design solutions

Clear communication and organizational skills

Attention to detail and ability to work towards tight deadlines

Highly Organized and Self-motivated

Ability to work in a fast-paced environment with constant deadlines

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.