Crm Executive

2 weeks ago


Mumbai City District, India Vitizen Hotels Limited Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company: The VITS Kamats Group

Location: Andheri East, Mumbai

Department: Sales & Marketing

Job Summary:

The CRM Executive will be responsible for managing customer data, maintaining the CRM system, and supporting sales and marketing teams by ensuring accurate and timely communication with clients. The role involves handling customer queries, database updates, and assisting in sales campaigns and follow-ups.

Key Responsibilities:

  • Maintain and update customer data in the CRM system.
  • Support the sales team with lead generation, follow-ups, and client communication.
  • Monitor and track customer interactions to ensure timely responses.
  • Generate reports and analytics from CRM for management review.
  • Assist in creating and executing email or SMS marketing campaigns.
  • Ensure data accuracy, confidentiality, and proper documentation.
  • Coordinate with other departments for smooth client servicing.

Requirements:

  • Graduate in any stream.
  • Experience in CRM or customer relationship roles.
  • Good communication and coordination skills.
  • Proficiency in MS Office and CRM software.
  • Attention to detail and ability to multitask.

Work Timings:

9:00 AM - 6:00 PM

10:00 AM -7:00 PM

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer relationship management: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person


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