Crm Executive

2 days ago


Mumbai City District, India Shree Naman Developers Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Role & responsibilities

  • Client data management: Update and maintain the CRM system with all client information and track client interactions.
  • Documentation and paperwork: Handle all post-booking paperwork, including the Buyer's Agreement, payment receipts, demand letters, and possession letters.
  • Client communication: Conduct welcome calls and emails, answer client queries via phone and email, and follow up on outstanding documents.
  • Post-sales support: Manage and resolve customer complaints and concerns related to documentation and possession processes.
  • Coordination: Work closely with sales and other departments to ensure a seamless handover from sales to after-sales.
  • Reporting: Prepare regular reports on sales activities and client feedback for management.
  • Process improvement: Assist in developing and executing strategies to improve customer loyalty and retention.
  • Payment tracking: Ensure timely payment receipts and follow up with clients on payment schedules and reminders.

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