Ecommerce Logistics
2 days ago
Company Description
Welcome to Glasafe, where we redefine everyday experiences with elegance. As a premium lifestyle brand, we specialize in glassware that blends quality, durability, and confident design, ensuring every moment is an occasion. Whether it's savoring your favorite drink or organizing your kitchen essentials, Glasafe's stylish products are crafted to impress. Join us in transforming the ordinary into the extraordinary, one glassware at a time
Role Description
This is a full-time on-site role for an Ecommerce Logistics & Fulfillment Executive (Shiprocket & Shopify Specialist) located in Kolkata.
Manage and monitor daily orders through Shiprocket linked to Shopify.
Ensure shipping labels, courier allocation, pickups, and tracking updates are executed without delays
Coordinate with courier partners for faster dispatches & escalations
Track RTO orders, delivery failures, cancellations, & reversals and reduce logistics losses
Maintain high delivery success rate & low return rate
Update customers with tracking status if required
Handle NDR (Non-Delivery Reports) and ensure reattempts.
Maintain reports on daily shipments, delays, and resolutions
Required Skills:
1. Must have hands-on experience with Shiprocket panel
Knowledge of Shopify order panel & integrations
Strong understanding of courier selection, serviceability, weight reconciliation
Ability to follow up with courier partners & resolve logistics issues
Good communication & basic Excel/Google Sheets knowledge
Preferred Experience:
1–3 years in E-commerce Order Fulfillment / Logistics Management
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