Area Head Automobile
4 days ago
Role & responsibilities
Preferred candidate profile
job Title: Area Head (Opration)
Company: Go Garage Multibrand Two-Wheeler Service Centre
Location: Pune, Mumbai, and other locations (India-wide expansion)
Key Responsibilities:
Operational Management: Oversee day-to-day operations of the service centre(s) ensuring smooth and efficient service delivery across multiple locations. Also adding more corporate tie ups.
Process Optimization: Develop, implement, and monitor operational procedures and processes to enhance overall efficiency, service quality, and customer satisfaction.
Team Leadership & Development: Lead, motivate, and train operational teams. Foster a culture of continuous improvement, teamwork, and customer-centricity.
Problem-Solving & Issue Resolution: Quickly identify operational bottlenecks, customer complaints, or service issues. Provide effective, timely, and sustainable solutions to maintain high service standards.
Inventory & Supply Chain Management: Ensure smooth management of parts inventory, tools, and equipment. Monitor stock levels to prevent shortages or delays.
Data Analysis & Reporting: Regularly analyze operational data, identify trends, and provide actionable insights. Create reports on operational performance, customer feedback, and service metrics.
Customer Relationship Management: Maintain positive relationships with customers and ensure their needs are consistently met. Resolve escalated customer complaints swiftly.
Quality Assurance: Ensure that all services meet the highest quality standards and comply with industry regulations.
Expansion Support: Assist in scaling operations as Go Garage expands into new locations. Manage the setup and operational integration of new service centres.
Compliance & Safety: Ensure that all operational activities are compliant with safety standards and legal regulations.
Key Requirements:
Experience: Minimum of 5 years of experience in operations management, preferably in the automotive, service, or retail industry. Experience in managing multiple locations is a plus. diploma holder with 7 years of experience are also welcome.
Problem-Solving Skills: Strong analytical and problem-solving abilities. Ability to troubleshoot issues and implement effective solutions in a fast-paced environment.
Leadership Skills: Proven track record in managing teams, driving performance, and creating a positive working environment.
Communication: Excellent written and verbal communication skills. Ability to effectively communicate with team members, customers, and senior management.
Technical Knowledge: Familiarity with two-wheeler repair and maintenance processes is a significant advantage.
Adaptability: Ability to adapt to changing business environments and rapidly evolving company needs, especially in the context of expansion.
Location Flexibility: Willingness to travel to various service centres across Pune, Mumbai, and other parts of India as the company expands.
Why Join Go Garage?
Growth Opportunities: As we expand across India, there will be ample opportunities for career advancement and professional growth.
Impactful Role: You will play a key role in shaping the operational efficiency and customer experience as we scale the business.
Dynamic Work Environment: A fast-paced, high-energy environment where no two days are the same.
Competitive Salary & Benefits: Attractive compensation package with additional perks and benefits.
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