Technical Coordinator

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Description Summary

At Technical Coordinator level, the role requires the provision of leadership and guidance to colleagues and Northern Trust partners to support AML compliance services aligned to:
• AML Legislation/Regulation & Guidance/Best Practice.
•Ireland & UK Investor AML processes and procedures.
• Northern Trust's Compliance, Risk and Audit programs. There is a requirement to hold, build and maintain a very strong relationship with the Northern Trust Investor AML Department in Ireland to deliver a robust AML Compliance service to Northern Trust's client and investor base.

Job Description

ROLE

The Technical Coordinator role requires the provision of leadership and guidance to colleagues and partners who input, review and support KYC compliance services aligned to:

• AML Legislation/Regulation & Guidance/Best Practice
• US AML Processes and procedures

There is a requirement to hold, build and maintain a very strong relationship with the Northern Trust WM CRF Review Team in Chicago - USA to deliver a comprehensive AML/KYC review to Northern Trust's wealth management client base for banking and trust products.

PRIMARY RESPONSIBILITIES

• May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)
• Monitors and complete tasks through WM CRF Review team workflow application process.
• Takes responsibility for the timely allocation and accurate completion of workload of Wealth Management documentation reviews.
• Actively participates in the review of wealth management documentation and information pursuant to trigger events in adherence with Northern Trust's AML processes and procedures.
• Works with colleagues and line management in reviewing such wealth management trust and banking documentation and efficiently highlighting due diligence documentation (if any) requiring update, due to inadequacy or aging by agreed modes of communication, with professionalism of approach and timely escalation of material issues arising.
• Escalates more complex problems and critical issues, to his/her line manager, including those received from other Northern Trust partners (including primarily the US WM CRF Review Team in Chicago).
• Works with colleagues and line management to ensure that all queries are dealt with efficiently and professionally.
• Takes responsibility for full review of client relationship form in the KYC system for individual wealth management clients that follow AML processes and procedures and provides regular, meaningful and accurate periodic updates to his/her line manager and colleagues in Pune and Chicago.
• Maintains strong working relationships with front office partners in the US and WM CRF Review Team in Chicago.
• Works with his/her line management and other colleagues to ensure that the CRF Review Team in Pune meet the required audit, risk and compliance standards as determined, from time to time, in accordance with advised changes in processes and procedures pursuant to amendments in guidance and best practice.
• Perform Quality Control/Audits to ensure adherence to key controls and regulations.
• Focuses on resolution of complex transactions interpreting policies, guidelines and/or processes.
• Identify and document new procedures and controls.
• Provide input to process changes which would result in greater operational efficiency.
• More technically sound in area of expertise and has broader knowledge of other areas.
• Delivers a work product that requires less revision.
• Able to facilitate discussions and reach decisions.

SKILLS/EXPERIENCE:

Candidate to have minimum 4-6 years industry years of experience in related industry (Wealth Management, AML KYC, AML Regulations)

At least 1 Year people management experience for external candidates.

For internal candidates (within Northern Trust) –

Technical Coordinator, at least 2 years of AML/KYC experience in a TC role. At least 1 year as a Technical Coordinator, (AML/KYC experience preferred)

Graduation in Commerce. Additional qualification in preferred (e.g., CA/ CS/ CWA/CFA/ MBA), AML certifications

Demonstrate a good understanding of processes including AML / KYC / wealth management client onboarding (Highly Desirable)

Knowledge/ understanding of Luxembourg/Ireland/Guernsey/UK, US regulatory environment (Highly Desirable)

Knowledge of day-to-day AML processes and procedures, and the wider funds administration business (Highly Desirable)

Previous experience in an AML servicing role (Preferred)

Strong organizational and communication skills (Essential)

Effective risk management (Essential)

Flexible approach to work

Strong drive on data protection and compliance requirements (Desirable)

Client Service experience, preferably gained in an investment administration environment

Ability to work on own initiative (Essential)

Ability to research and understand issues and deliver solutions agreed with line management (Highly Desirable)

General knowledge of Microsoft Office applications relating to designated areas of responsibility

• 4 to 6 years of relevant industry experience in US AML Compliance.
• Serve as a control point for client relationship form review following client onboarding/product opening.
• Strong organizational and communication skills.
• Documentation analysis and ability to research and understand KYC CRF requirements to identify exceptions.
• General knowledge of Microsoft Office applications relating to designated areas of responsibility.
• Ability to create and foster an inclusive environment within overall team.
• Ability to learn and share client strategy, infrastructure, products, and key personnel across the organization
• Possess in-depth knowledge of AML good practices, onboarding KYC for Individual profiles & entity profiles, AML Regulations and CIP. Uses this knowledge to promote enhancements to Northern Trust's AML processes and procedures.

ACCOUNTABILITIES

• The successful candidate is required to comply, and ensure direct reports comply with the global AML regulatory regime in which Northern Trust operates as appropriate to the above role.
• The successful candidate is expected to exercise due care and diligence, and ensure that the responsibilities of the role are organized and controlled within the ambit of regulation, compliance and risk management.
• The successful candidate is required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of such duties.

INTERNAL CANDIDATES:

• 24 months as an Associate Consultant/Senior Analyst OR 12 months as a Technical Coordinator
• Knowledge of NT Trust and banking source account opening systems
• Knowledge of trust and banking product documentation to verify required legal documents and associated information to understand legal entity setups and account ownership.
• Some knowledge of Northern Trust Wealth Management business is ideal

ACCOUNTABILITIES

• The successful candidate is required to comply with the US AML Compliance and NT Lines of Business procedural AML process in which Northern Trust operates as appropriate to the above role.
• The successful candidate is expected to exercise due care and diligence, and ensure that the responsibilities of the role are organized and controlled within compliance and risk management.

INTERNAL KEY STAKEHOLDERS

• US Wealth Management Client Relationship Form Review Team
• Northern Trust AML Compliance
• BU Control
• NT Risk

Knowledge :

Organizational Knowledge of Wealth management, KYC process to onboard entities i.e. NGO, LLC, LLP, Trust, Funds, Individual etc. AML Regulations and CIP.(business knowledge, expert knowledge and external events impact) including below:

• KYC Remediation
• Periodic Client Review (PCR)
• Customer Due Diligence (CDD)
• Client Onboarding & Maintenance
• U.S. Person & Entity Verification
• W-9 / W-8 Documentation Check
• Low Risk Rating Validation
• Beneficial Ownership Confirmation
• Risk-Based KYC Approach
• CIP Controls
• Trust & Entity Document Review
• Source of Income Verification
• CRM Workflow Management

Periodic Client Review (PCR)

• Customer Due Diligence (CDD)
• Client Onboarding & Maintenance
• U.S. Person & Entity Verification
• W-9 / W-8 Documentation Check

Client Service and Quality (quality, relationship building and client satisfaction)

Administration (Anticipates needs, execution, planning, process specialist, quality seeker and time management)

Leadership (Addresses difficult issues, builds effective teams focused on goals, champions new initiatives, fosters development, gives timely feedback and coaching, Idea generator and sets challenging performance standards )

Understand and implement principles of quality delivery.

Accuracy and attention to detail.

Communication (presentation skills, listening skills, oral communication skills, allows others to express themselves and written communication skills)

Self-management (adaptability and resilience, learning behavior, integrity and ethics and relationship builder)

Motivation (performance standards, achieving results and persistent)

Thinking (creative thinking decision making, input seeking ,logical thinking and solution finding)

Internal Candidates Eligibility Criteria:

• 24 months as a Senior Analyst to move as a Technical coordinator/Associate Consultant.
• Movement within TC and Associate Consultant is 12 months

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

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We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work.

Learn more.