
Collection Field Supervisors
2 days ago
Designation: Collection Supervisor / Team Leader
Job Description
Responsible for driving the multi due stage portfolio performance, aligned to the operating plan across PAN India locations, through a team of Field Executives and Tele Callers
Motivation and maintaining minimal attrition for team FOS & Tele caller aligned to respective zone to drive consistency in performance
Manage Collection efficiencies/ Resolution/ Product of flows/ Settlement /
Formulating collection strategies for the state basis market dynamics, portfolio spread/segmentation and business requirements
Compliance
Ensure compliance with business policy, collections procedures and audit requirements
Monitor compliance and audit requirements with down team during location visit
Measures of Success (Define the Outcomes expected of the role)
Compliance score
Skills set required
Should possess strong execution skills along with ability to identify root causes of problems; generate and evaluate alternative solutions; implement problem resolutions quickly and effectively with fact-based decisions
Strong team management skills.
Well versed in MS-Excel.
Forecasting skills
Good communication and interpersonal skills with evidence of teamwork and collaboration
Excellent listening, problem solving, analytical skills and Conflict management skills
Must Have Qualification
Graduate Degree or equivalent educational qualifications
Loans and Credit Card knowledge along with good understanding of Collection Processes
Relevant Experience in the field.
Team Leader - Minimum 1-2 Year Required in Collection Process.
Collection Supervisor - Minimum 2-3 Years Required in Collection Process.
* 3-4 years Team management experience in Collections.
Preferred Industry:
Loan / Credit Card / Banking Collections
Employment Type: Full Time, Permanent
Education: Any Graduate / Postgraduate
Job Type: Full-time
Salary: Negotiable
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Provident Fund
License/Certification:
- DRA (Debt Recovery Agent) Certificate (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
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