Collection Field Team Leader
3 days ago
Key Responsibilities:
1. Team Leadership & Supervision
- Lead, train, and motivate field collection officers to meet individual and team targets.
- Allocate cases and monitor field activities to ensure effective coverage and follow-up.
- Conduct daily briefings and review performance through reports and dashboards.
2. Collection Operations
- Ensure timely recovery of overdue payments from customers as per the company's collection strategy.
- Manage field visits for high-value or sensitive cases.
- Negotiate and finalize settlement plans when applicable, within authorized limits.
3. Monitoring & Reporting
- Track and report daily, weekly, and monthly collection performance.
- Analyze delinquency trends and provide feedback for process improvement.
- Maintain updated records of field activities and customer interactions.
4. Compliance & Customer Handling
- Ensure adherence to company policies, fair collection practices, and local regulatory guidelines (e.g., RBI, NBFC, or bank standards).
- Handle escalated customer complaints professionally and ethically.
- Prevent reputational and operational risks related to field collection activities.
5. Coordination & Support
- Coordinate with internal departments (Credit, Legal, Operations) for resolution of disputed or escalated cases.
- Support audits, legal recovery, and repossession activities as required.
Job Type: Full-time
Pay: ₹20, ₹35,929.16 per year
Work Location: In person
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