General Manager

About VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS INDIA
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Who You Are
As a Cyber Security Manager, you will be in charge of overseeing ops activities like incident response activities for DDOS attack mitigation along with onboarding of assets and consulting best strategies to customers for threat mitigation. The role requires real time threat mitigation activities to be carried out.

You will collaborate with global team and markets and be involved in strategizing, optimizing and mitigating threats on the customers and organization infrastructure.

You will be providing consulting on alerts and will be involved in decision-making and discussions to mitigate any relevant attacks targeted towards the applications and other infrastructure.

Core Competencies, Knowledge And Experience

• Cyber-attack analysis and mitigation. Team Management.
• Packet analysis skills to differentiate DDoS attack from real traffic.
• Ability to understand and configure filters and countermeasures for mitigating volumetric and application-based attacks.
• Knowledge of NIST incident response process and Mitre attack framework.
• Minimum 2 years of experience in cyber security incident response and threat mitigation and DDoS attack mitigation knowledge would be an added advantage.

Cyber-attack Analysis And Mitigation

• Packet analysis skills to differentiate DDoS attack from real traffic.
• Ability to understand and configure filters and countermeasures for mitigating volumetric and application-based attacks.
• Knowledge of NIST incident response process and Mitre attack framework.
• Minimum years of experience in cyber security incident response and threat mitigation. DDoS attack mitigation knowledge would be an added advantage.

Responsibilities
What you'll do

• Strategic Planning & Execution- Develop and implement operational strategies aligned with company goals. Drive long-term planning to improve efficiency, scalability, and profitability. Monitor industry trends and adjust operational strategies accordingly.
• Operational Oversight- Oversee daily operations across departments DDOS, Ensure smooth coordination between cross-functional teams. Establish and monitor KPIs to track operational performance.
• Process Improvement- Identify bottlenecks and inefficiencies in workflows. Lead continuous improvement initiatives using methodologies like Lean, Six Sigma, or Kaizen. Implement automation and digital tools to streamline operations.
• Financial Management- Prepare and manage operational budgets. Monitor cost control and optimize resource allocation. Analyze financial reports to guide operational decisions.
• Team Leadership & Development- Lead, mentor, and develop department heads and operational staff. Foster a culture of accountability, collaboration, and innovation. Oversee recruitment, training, and performance evaluations.
• Compliance & Risk Management- Ensure compliance with legal, regulatory, and safety standards. Develop risk mitigation strategies and business continuity plans. Conduct regular audits and assessments.
• Customer & Stakeholder Management- Ensure high levels of customer satisfaction through efficient service delivery. Collaborate with clients, vendors, and partners to strengthen relationships. Represent operations in executive meetings and board presentations.

Desired Experience In Below Tech & Products

• Cyber Incident response and threat mitigation ( real time hands on)
• Deep Packet inspection
• DDoS attack mitigation and attack detection (real time hands on)
• Radware Defence Pro and Defence Flow
• Arbor DDoS protection
• Application layer attack mitigation

VOIS Equal Opportunity Employer Commitment
India
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the
Top 10 Best Workplaces for Millennials, Equity, and Inclusion
,
Top 50 Best Workplaces for Women
,
Top 25 Best Workplaces in IT & IT-BPM
and
10th Overall Best Workplaces in India
by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch