Services Coordinator

1 day ago

Greater Noida, Uttar Pradesh, India IT HOC Technologies Full time ₹ 8,000 - ₹ 3,78,478 per year

A Customer Service Coordinator acts as the central point of contact between customers and internal departments. Their mission is to ensure smooth communication, timely issue resolution, and a consistently high level of customer satisfaction.

They're not just problem-solvers—they're brand ambassadors who help shape the customer experience.

Key Responsibilities

  • Customer Interaction Management
  • Handle inquiries via phone, email, chat, or social media
  • Provide accurate information and timely responses
  • Issue Resolution
  • Liaise with departments like sales, billing, and technical support
  • Escalate complex issues when necessary
  • Order & Fulfillment Support
  • Assist with order processing, shipping coordination, and pricing details
  • Monitor shipments and alert customers about delays or issues
  • Customer Feedback & Records
  • Collect feedback through surveys and direct interactions
  • Maintain detailed records of customer interactions and resolutions
  • Performance Monitoring
  • Track KPIs like response time and satisfaction scores
  • Recommend process improvements based on data trends
  • Team Collaboration
  • Coordinate with IT, marketing, and product teams to align service delivery
  • Train and mentor junior service reps
  • Policy Development
  • Help create and refine customer service procedures and standards

Essential Skills

Skill Category

Description

Communication

Clear, empathetic, and professional interaction with customers

Problem-Solving

Ability to resolve issues efficiently and diplomatically

Organizational Skills

Managing multiple tasks and maintaining accurate records

Technical Proficiency

Familiarity with CRM systems, order tracking tools, and basic product knowledge

Teamwork & Collaboration

Working across departments to ensure customer needs are met

Adaptability

Handling changing priorities and customer expectations

Job Types: Full-time, Part-time, Permanent, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer

Contract length: 60 months

Pay: ₹8, ₹31,847.83 per month

Expected hours: No less than 45 per week

Benefits:

  • Flexible schedule

  • Service Coordinator

    4 days ago

    Noida, Uttar Pradesh, India Seven Consultancy Full time

    JOB DETAILS Job Role :# High level of computer literacy.# Providing customer interface & client servicing ; for Electronics Service.# Coordination with our internal team of engineers for scheduling service jobs.# Prepare quotations for services# Prepare draft level invoices# Coordinate with our logistics and supply chain team to ensure movement of men/...

  • Client Service Coordinator

    22 hours ago

    Noida, Uttar Pradesh, India EUV Business Services Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Early shift timings from 7:00 AM-4:00 PM IST5 days workingJob Title: Client Service CoordinatorLocation: Work from Office NoidaJob Type: Full-Time________________________________________Job SummaryWe are seeking a proactive and detail-oriented Client Service Coordinator to join our team in Noida. This role involves working closely with the suppliers of our...

  • Technical Service Coordinator

    6 hours ago

    Noida, Uttar Pradesh, India Stefanini North America and APAC Full time US$ 90,000 - US$ 1,20,000 per year

    Details:Job DescriptionDESCRIPTION______________________________________________The Technical Service Coordinator is responsible for coordinating and managing HCI technical service delivery to clients.This involves working closely with technical teams to ensure that service delivery meets the agreed-upon standards, and that any issues are addressed...

  • Coordinator

    3 weeks ago

    Greater Noida, Uttar Pradesh, India Ghost Research Solutions Full time

    Job Title Coordinator Experience 1-3 Years in client relation for real estate industry Location Greater Noida Immediate joiners preferred Job Summary We are looking for a customer-centric executive who can efficiently manage client relationships handle post-sales processes and provide a smooth experience from booking to possession ...

  • Manager - Customer Service

    7 days ago

    Greater Noida, Uttar Pradesh, India jakson group Full time

    Department Manufacturing Assembly Job posted on Aug 31 2025 Employment type Full Time Job Responsibilities Service Complaint Management Coordinate and manage customer service complaints to ensure timely resolution within 3 working days Implement systems and processes to enhance complaint resolution speed while minimizing costs ...

  • Service Planner

    3 weeks ago

    Greater Noida, Uttar Pradesh, India Rentokil Initial Full time

    About Rentokil PCI Rentokil PCI is the leading pest control service provider in India A Rentokil Initial brand Rentokil PCI was formed in 2017 through a joint venture JV between Pest Control India the number one pest control company in India and Rentokil the world s leading pest control brand Rentokil PCI aims to set new standards for customer...

  • Manager - Customer Service

    24 hours ago

    Greater Noida, Uttar Pradesh, India Jakson Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Sub DepartmentManufacturing & AssemblyJob posted onAug 31, 2025Employee TypeFull TimeExperience range (Years)10 years - 14 yearsJob Responsibilities:Service Complaint Management:Coordinate and manage customer service complaints to ensure timely resolution within 3 working days.Implement systems and processes to enhance complaint resolution speed while...

  • Service Planner

    7 days ago

    Greater Noida, Uttar Pradesh, India Rentokil Initial Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer...

  • Senior Customer Service Coordinator

    3 days ago

    Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Service Delivery Expert\# Deliver exceptional customer experience through skilled interface and client servicing.\# Foster collaboration with internal engineers to efficiently schedule service jobs.\# Develop tailored quotations for services\ based on customer needs\.# Prepare accurate draft level invoices\ for timely payment processing\.# Coordinate...

  • Senior Service Delivery Professional

    3 days ago

    Greater Noida, Uttar Pradesh, India beBeeElectronics Full time ₹ 15,00,000 - ₹ 20,10,000

    Customer Service Manager PositionThe Customer Service Manager will oversee the entire customer service function, ensuring timely resolution of complaints and driving revenue generation from out-of-warranty services. This role requires a high degree of professional ethics and integrity, strong judgment and analytical skills, and the ability to manage multiple...