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Senior Service Delivery Professional

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Greater Noida, Uttar Pradesh, India beBeeElectronics Full time ₹ 15,00,000 - ₹ 20,10,000
Customer Service Manager Position

The Customer Service Manager will oversee the entire customer service function, ensuring timely resolution of complaints and driving revenue generation from out-of-warranty services. This role requires a high degree of professional ethics and integrity, strong judgment and analytical skills, and the ability to manage multiple tasks simultaneously.

Key Responsibilities
  • Coordinate and manage customer service complaints to ensure timely resolution within 3 working days.
  • Implement systems and processes to enhance complaint resolution speed while minimizing costs.
  • Effectively manage manpower allocation for service activities.
  • Coordinate with suppliers for procurement and replacement of defective parts.
  • Follow up with customers regarding service issues and ensure satisfaction.
  • Drive revenue generation from out-of-warranty services.
  • Prepare and maintain Management Information System reports.

Requirements
  • 10-12 years of progressive experience in a relevant field.
  • Proven ability to build strong relationships across all organizational levels and drive solutions through influence.
  • A genuine passion for leadership and a commitment to the ongoing development of the Service function.

Preferred Qualifications
  • Bachelor's or Master's Degree in Electrical and Electronics engineering, Business Administration, or related field.