IT Service Desk Engineer

2 days ago

Hyderabad, Telangana, India Nfinity Global Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year
WHY US?
Embrace Innovation & Change

We strive to be the best at what we do, and part of that initiative includes constantly looking for innovative ways to do things, expanding our available offerings, and staying ahead of the competition. We are a growing company, and we look for employees who can think outside of the box to find novel solutions and grow with us.

Pursue Growth & Learning

Once you've joined our team, we will want to understand your personal and professional goals so that we may support those goals as you progress both in life and your career. We believe that setting these goals and actively working towards them will bring you a measure of success beyond the walls of Nfinity.

Have Fun at Work & Build a Family Atmosphere

While we are serious about the quality of our work, we do not take ourselves too seriously. We want people that are engaged and look forward to the challenges of their work, and the company of their coworkers.

We believe in the importance of bonding with your colleagues in order to improve communication channels in the workplace and "get stuff done" more efficiently. We encourage people to voice their opinion on how to make improvements, no matter the title on their business card. At the end of the day, we support each other's growth and look out for each other because we care.

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IT Service Desk Engineer
Skill Set:
  • First line support for all the System and user related issues.
  • Provide 24x7x365 rotational support.
  • Research, triage and remediate issues across multiple operating systems (Windows, Linux and IOS) and technology stacks.
  • Consistently drives improvements in personal/team to engagement and resolution ratio.
  • Ensure SLAs meet business requirements and dashboard level reports and metrics.
  • Continuous technical knowledge growth and development in relevant technologies.
  • Own the tickets that come in from both internal and external requests.
  • Ensure that there are always eyes on the ticket and making sure that the customer is not left hanging on a problem. Either resolve the ticket within the Team or escalate the ticket to the appropriate team.
  • Fully document and communicate shift-turnover reports.
  • Execute documented run books as documented for diagnosis and remediation of issues.
Required Skills:
  • Working experience with different operating systems Windows, Linux / Mac OS.
  • Laptop/Desktop Support, Maintenance & Troubleshooting.
  • Experience in supporting the users working in remote locations.
  • User administration (setup and maintaining accounts in AD / Office 365).
  • System Administrator work experience.
  • Experience on Active directory, office 365, outlook.
  • OS Maintenance and troubleshooting.
  • MS outlook configuration and troubleshooting.
  • Installing application and OS on the Network.
  • Basic Networking Knowledge.
  • Coordinate with multiple support teams for escalated issues and participate in con-calls.
  • Application installations and Support of Application issues.

Note: Ready to work from our Hyderabad office.

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