Technical Representative

Job Brief

• Hindalco is looking to hire
  Technical Representative
  , based at its Corporate office in Mumbai. The role reports to
  Commercial Leader
  to enhance Hindalco's product development and technical capabilities expertise in Cells and Batteries value chain by bringing in outside-in perspective, leading the qualification trials and enhance customer satisfaction and business stability and growth.
• This position will support customer qualification processes and ensure plant compliance with IATF 16949 / VDA 6.3 standards. This position requires a deep understanding of quality management systems, customer qualification methodologies, quality operations and industry-specific requirements.
• Diagnose, evaluate, advise the best technical solutions to queries, requirements, with new developments, new prospects, supporting customers and sales team for achieving the targeted market share, net realizations, and customer delight by being an interface between customer, R&D, plant and sales and providing best of the after-sales services.
• Customer Centricity - continuously innovate and design new solutions for Hindalco's customers in the Cells and Batteries value chain. Process optimization and support customers with on-time resolution of reported issues

Job Description:

Product Qualification / New Product Development

• Lead & support the customer product qualification processes for sample A to D /E.
• Manage and monitor projects to ensure on-time product development and qualification and start of commercial supplies. Communicate accurate impact of delays and escalate where required to keep projects on track.
• Support Sales for the successful on-boarding of the customers & SOP.
• Cross-functional collaboration - Work closely with R&D, Plant operations and quality teams on both sides to ensure the product development and qualification are aligned with the customer expectations.

Customer Centricity

• Develop a strong understanding of the Customer's manufacturing lines & process for effective technical support.
• Integrate of customer product requirements into the plant processes and quality inspection methods.
• Perform advanced troubleshooting and system adjustments to resolve complex technical issues, adopt a joint project model wherever applicable.
• Support with tuning and standardization of processes to enhance quality and efficiency in production processes.
• Focus on reducing incidents/complaints in battery foil, effective complaint management – through RCA and CAPA.
• Drive Customer Satisfaction, secure half yearly feedback scores, communicate to the business, monitor & ensure implementation of corrective actions.

Quality Management

• Ensure plant quality management systems meet or exceed industry standards and meet customer expectations.
• Ensure the plant's processes and systems are compliant with IATF 16949 / VDA 6.3 / ISO 14001 standards and help prepare for successful certification audits.
• Lead the customer audits and oversee implementation of corrective action plans for early closure to ensure compliance with specific customer requirements and industry standards.

Documentation

• Lead the preparation & submission of APQP & PPAP documentation and PSW approvals with the customers.
• Filling-up Supplier qualification questionnaires, self-assessment audits.
• Maintain accurate and comprehensive system & product level quality documentation.

Training & Support

Provide training and support plant personnel on

• • customer qualification systems & procedures
• • IATF 16949 / VDA 6.3 requirements & implementation
• Training sales team members for technical aspects.

Technical Competencies

• Technical knowledge – understanding automotive engineering principles and practices
• Product and industry knowledge
• Quality Systems, Quality, compliance and technical standards
• Problem solving – ability to analyze technical issues and develop solutions
• Customer interactions – effectively communicating with clients and stakeholders
• Technical Documentation – creating and maintaining audit documentations and reports
• Team collaboration – working with cross functional teams to achieve project goals
• New product development & project management