Technical Support Engineer

6 days ago

Pune, Maharashtra, India Fairtility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location
: Pune

Experience
: 4–5 Years

Shift
: Night Shift (US/Global Support Coverage)

Job Type
: Full-time

About the Role:

We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.

Key Responsibilities:

  • Provide Tier 1/2 technical support during night shifts
  • Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.
  • Write and execute SQL queries to support data troubleshooting and reporting.
  • Monitor infrastructure and applications; respond to system alerts and anomalies.
  • Document incidents, resolutions, and standard operating procedures clearly and concisely.
  • Work closely with global teams to escalate and track critical issues.

Required Skills & Qualifications:

  • 4–5 years of experience in a technical support role.
  • Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk.
  • Proficient in SQL for data lookup and issue analysis.
  • Basic understanding of cloud infrastructure and services.
  • Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing.
  • Experience with scripting languages such as Python or Shell scripting is a plus.
  • Strong communication, problem-solving, and time management skills.
  • Comfortable working independently on night shifts.

Preferred Qualifications:

  • Exposure to Linux/Unix environments and command-line tools.
  • Experience using ticketing systems like Jira, Zendesk, or ServiceNow.
  • Familiarity with REST APIs and testing tools like Postman.
  • Prior experience in 24/7 support or night shift roles.

What We Offer:

  • Competitive compensation with night shift allowance.
  • A collaborative, globally distributed support team.
  • Clear growth paths within Technical Support
  • Ongoing training and skill development in tools, infrastructure, and troubleshooting.

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