Walk-in Drive For International Chat Support

2 days ago

Chennai, Tamil Nadu, India Prodapt Solutions Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Walk-in drive for International Chat Support - Telecom (0-3 years)

Walk-in: 1st - 3rd Sept (12:30 PM - 3:30 PM)

Prodapt Solutions

Module 1, Tower 1 (3rd Floor), IT Special Economic Zone

Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd,

Thoraipakkam, Tamil Nadu 600097

Role & responsibilities

Customer Support - Chat:

  • Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products.

  • Maintain a high level of customer satisfaction by delivering timely and effective solutions.

  • Process Adherence:

  • Follow established procedures and guidelines to ensure compliance with company standards and policies.

  • Accurately document customer interactions and maintain records in the CRM system.

  • Collaboration:

  • Work closely with team members and other departments to ensure a seamless customer experience.

  • Participate in daily meetings and training sessions to enhance skills and knowledge.

  • Performance Metrics:

  • Achieve individual and team performance metrics, including NPS and sales targets.

  • Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions.

Preferred candidate profile

Previous experience in a customer service or chat support role, preferably in the telecom industry.

  • Experience in Telecom, Internet, Broadband Services, Anti-virus Product Support, Troubleshooting with International Chat experience are preferred.

  • Skills:

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Proficient in using CRM software and other relevant tools.

Flexibility:

Willing to work in night shift. (2 Way Cab & Shift allowance will be provided)

  • Must have good communication skills.
  • Flexible to work from office (5 days)
  • The candidates should not have any Backlogs (arrears) - Freshers Passed out year 2020 and later Only

Interview Process:

  • HR Screening
  • Typing Assessment ( WPM Test Desired score 35 WPM)
  • English Grammar EF SET Test ( 15 min test Desired score 70)
  • L1 with Team Lead
  • L2 with Manager

Note: please carry your updated resume and Govt. Id proof and copy of this job posting/Email, 2025 passed out with Provisional & Marksheets (Nil Arrears) can apply.

Candidates who have attended recent 3 months please refrain re-applying.

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