
Walk-in Drive For International Chat Support
9 hours ago
Walk-in drive for International Chat Support - Telecom (0-3 years)
Walk-in: 1st - 3rd Sept (12:30 PM - 3:30 PM)
Prodapt Solutions
Module 1, Tower 1 (3rd Floor), IT Special Economic Zone
Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd,
Thoraipakkam, Tamil Nadu 600097
Role & responsibilities
Customer Support - Chat:
Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products.
Maintain a high level of customer satisfaction by delivering timely and effective solutions.
Process Adherence:
Follow established procedures and guidelines to ensure compliance with company standards and policies.
Accurately document customer interactions and maintain records in the CRM system.
Collaboration:
Work closely with team members and other departments to ensure a seamless customer experience.
Participate in daily meetings and training sessions to enhance skills and knowledge.
Performance Metrics:
Achieve individual and team performance metrics, including NPS and sales targets.
Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions.
Preferred candidate profile
Previous experience in a customer service or chat support role, preferably in the telecom industry.
Experience in Telecom, Internet, Broadband Services, Anti-virus Product Support, Troubleshooting with International Chat experience are preferred.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficient in using CRM software and other relevant tools.
Flexibility:
Willing to work in night shift. (2 Way Cab & Shift allowance will be provided)
- Must have good communication skills.
- Flexible to work from office (5 days)
- The candidates should not have any Backlogs (arrears) - Freshers Passed out year 2020 and later Only
Interview Process:
- HR Screening
- Typing Assessment ( WPM Test Desired score 35 WPM)
- English Grammar EF SET Test ( 15 min test Desired score 70)
- L1 with Team Lead
- L2 with Manager
Note: please carry your updated resume and Govt. Id proof and copy of this job posting/Email, 2025 passed out with Provisional & Marksheets (Nil Arrears) can apply.
Candidates who have attended recent 3 months please refrain re-applying.
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