Associate, IT Desktop Support
18 hours ago
NAVAERA Worldwide is a global, full-service firm specializing in advanced knowledge management products and services that empower financial organizations to improve operational efficiency, manage risk with data-informed decisions, detect fraud and gain competitive advantages. The privately held company has diverse clients around the world, including major corporations in the financial services sector as well as small and medium-sized enterprises. At NAVAERA Worldwide, we provide potent and scalable business products and solutions to organizations of all sizes.
Navaera Worldwide is looking for Associate IT Desktop Support to join our team and embark on a rewarding career journey. As an IT Support Professional, your role is to provide technical assistance and support to end-users within the organization.You will be responsible for resolving hardware, software, and network issues, ensuring that computer systems and technology resources are operating effectively.
Responsibilities:
- Technical Support: Provide first-line support to end-users and troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. Experience with Active Directory and user account management, Group Policy, DNS, Static IP etc.
- Hardware Maintenance & Troubleshooting: Diagnose and resolve hardware failures or malfunctions, including desktops, laptops, monitors, keyboards-Mouse, and other equipment. Coordinate repairs and replacements as necessary.
- System Setup & Configuration: Install, configure, and maintain desktop operating systems (Windows/Linux), application software like MS office suite, flock etc. and other software components.
- Asset Management: Maintain and manage inventory of all IT hardware (e.g., desktops, laptops, monitor and other devices) and software. Track asset life cycles and ensure proper documentation of hardware and software allocations.
- Monitoring & Ticket: Familiarity with ticketing and monitoring system tools (e.g., JIRA, Confluence, Nagios etc.)
- User Account Management: Assist with the setup and management of user accounts, including Active Directory management, password resets, and user access control.
- System Updates & Patch Management: Ensure that all systems are up to date with the latest software patches and security updates. Perform routine checks for updates on end-user systems.
- Networking & Connectivity: Troubleshoot network connectivity issues including LAN, WAN, and internet connectivity (wired/wireless) and assist with VPN and remote access setups.
- New User Setup: New joiner setup with workstation and software installation of require or requested applications and programs with clear guidance.
- Training and Guidance: Assist users with basic IT training, software usage, and best practices for technology use for both hardware and software related when required.
Required Skills:
- 1 to 2 years of hands-on experience in desktop support or a similar IT support role.
- Strong knowledge of Windows operating systems (Windows 10/11) and troubleshooting software applications including MS office suit (outlook, excel, word) and other applications.
- Expertise in hardware troubleshooting, including desktops, laptops, printers, and other peripherals.
- Experience with asset management processes and tools, including tracking IT hardware inventory.
- Good understanding of networking concepts (IP configuration, DNS, VPN, Static IP etc.).
- Experience with Windows Server, Microsoft Exchange user account management and VM Ware is a plus.
- Strong problem-solving skills with the ability to diagnose and resolve issues efficiently for zero downtime.
- Excellent verbal and written communication with good analytical skills.
Preferred Qualifications:
- Graduate with B.Tech/B.E. (Computer Science or Computer Engineering).
- Certifications such as CompTIA A+, N+ or any related Microsoft Certificate (optional).
- A collaborative and supportive work environment and Strong problem-solving skills.
- Experience working for a MNC is a plus.
Job Types: Full-time, Permanent
Pay: ₹12, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
-
Desktop Support Engineer
1 week ago
Vadodara, Gujarat, India VyntraPro Innovations Full time ₹ 2,50,000 - ₹ 7,50,000 per yearHiring: Desktop Support Engineer – L2 | Vadodara, Gujarat | 3+ Years ExperiencePosition: Desktop Support Engineer (Level 2)Department: Information TechnologyJob Summary:We are looking for an experienced Desktop Support Engineer (Level 2) to join our IT team. In this role, you will provide advanced technical support, resolve complex issues, and ensure the...
-
IT Support Technician
3 days ago
Vadodara, Gujarat, India CARE INFOTECH Full timeAn IT Support Engineer provides technical assistance and support to end users for hardware, software, and network-related issues.Key responsibilities include:Installing, configuring, and maintaining desktops, laptops, and printers.Providing remote and on-site technical support to users.Troubleshooting operating system, software, and network connectivity...
-
Client Support Associate
4 days ago
Vadodara, Gujarat, India Etech Global Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe're hiring: Client Support Associate – Vadodara location.What We Offer:Transportation allowanceCanteen SubsidyNight Shift allowance as per processSchedule Attendance BonusHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork Life Balance InitiativesRewards & RecognitionInternal movement through IJPWhat You'll Be Doing:Act as the...
-
IT Support Executive
3 days ago
Vadodara, Gujarat, India Healthcare Informatics Full time ₹ 6,00,000 - ₹ 12,00,000 per yearInstall and configure software and hardware. Troubleshoot issues and outages. Work with Various operating systems and platforms. Set up Active Directory Accounts and workstations. Rotational Shift and Work from Office. Required Candidate profileExperience as a System Administrator, Network Administrator, or similar role Knows different Software...
-
Client Engineering: SCCM
3 days ago
Vadodara, Gujarat, India SI2 Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary:The SCCM administrator plays a crucial role in managing and optimizing the organization's endpoint management solutions. This position is responsible for deploying, securing, and maintaining devices and applications using System Center Configuration Manager (SCCM) and Microsoft Intune. The administrator ensures compliance with security policies,...
-
Technical Support Executive
6 days ago
Vadodara, Gujarat, India cyber hospitality private limited Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob description:We are looking for Network Engineer for vadodara location only.Experience: Fresher to 1 YearRotation Shifts (5 Days Working)8:00 AM to 4 PM4:00 PM to 12:00 AM12:00 AM to 8:00 AMJob DescriptionExcellent English communication skills (Written and verbal)In depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting...
-
Network Support Engineer
20 hours ago
Vadodara, Gujarat, India cyber hospitality private limited Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe are looking for Network Engineer for vadodara location only.Experience: Fresher to 1 YearRotation Shifts (5 Days Working)8:00 AM to 4 PM4:00 PM to 12:00 AM12:00 AM to 8:00 AMJob DescriptionExcellent English communication skills (Written and verbal)In depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques.Experience...
-
Customer Support Executive
2 days ago
Vadodara, Gujarat, India TalentBridge Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWhat You Will Be Doing:• As a Client Support Associate, you will need to be a great listener as you work totroubleshoot and understand issues. You will work to resolve issues upon initialcontact (i.e., "first call resolution"), and prevent future issues whenever possible byeducating our Clients and reviewing their accounts. You will oversee all problems...
-
Client Support Specialist
3 days ago
Vadodara, Gujarat, India TalentBridge Full time ₹ 2,00,000 - ₹ 6,00,000 per yearShift - US HoursMode of work: Work From Office (Vadodara, Gujarat)What We Offer:• Transportation allowance• Canteen Subsidy• Night ShiH allowance as per process• Schedule AJendance Bonus• Health Insurance• Tuition Reimbursement• Incentive components campaign-wise• Work Life Balance• Rewards & Recognition• Internal movement through IJPWhat...
-
Client Support Specialist
2 days ago
Vadodara, Gujarat, India Etech Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJoin us as a Client Support Specialist at EtechWhat You'll Be Doing:As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing...