
Salesforce Business Analyst
1 week ago
Mandatory:
• Proven experience in Salesforce Health Cloud (or similar custom implementation for Healthcare) , Sales/Service Cloud
• Strong understanding of healthcare industry processes (payer, provider, claims, patient/member journeys)
• Engage with business stakeholders, product owners, and healthcare SMEs to elicit, analyze, and document business requirements
• Translate healthcare-specific business processes
• Conduct workshops, interviews, and joint application design sessions
• Strong ability to translate business requirements into functional specifications
• Proficiency in writing BRDs, FRDs, User Stories, and Acceptance Criteria
• Experience in Agile/Scrum methodology
• Strong stakeholder management, communication, and facilitation skills
• Knowledge of HIPAA compliance, PHI data handling, and regulatory requirements
Nice to have:
• Understanding and experience in Customer 360
• Understanding of Salesforce revenue cloud or equivalent custom implementation
• Experience in requirement documentation of integrations using APIs, ETL, Productize integration (e.g., MuleSoft)
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