Salesforce Business Analyst

1 week ago


Pune, Maharashtra, India BAJAJ FINSERVE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Mandatory:


• Proven experience in Salesforce Health Cloud (or similar custom implementation for Healthcare) , Sales/Service Cloud

• Strong understanding of healthcare industry processes (payer, provider, claims, patient/member journeys)

• Engage with business stakeholders, product owners, and healthcare SMEs to elicit, analyze, and document business requirements

• Translate healthcare-specific business processes

• Conduct workshops, interviews, and joint application design sessions

• Strong ability to translate business requirements into functional specifications

• Proficiency in writing BRDs, FRDs, User Stories, and Acceptance Criteria

• Experience in Agile/Scrum methodology

• Strong stakeholder management, communication, and facilitation skills

• Knowledge of HIPAA compliance, PHI data handling, and regulatory requirements

Nice to have:


• Understanding and experience in Customer 360

• Understanding of Salesforce revenue cloud or equivalent custom implementation

• Experience in requirement documentation of integrations using APIs, ETL, Productize integration (e.g., MuleSoft)



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