IT Support Executive

Job description:

We are looking for a proactive and technically skilled IT Support Executive to provide comprehensive IT support to our distributed teams across India, the UK, and the Philippines. The role is for a UK based Property management company. This role combines technical support, system administration, and management reporting to ensure seamless operations across all our locations.

Key Responsibilities :

IT Support & Troubleshooting

• Provide first and second-line IT support to remote teams across India, UK, and Philippines via phone, email, and remote desktop tools
• Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner
• Manage user accounts, access permissions, and security protocols across all platforms
• Coordinate with external vendors and service providers for hardware repairs and replacements
• Maintain accurate documentation of all IT issues, solutions, and system configurations

Microsoft 365 Administration

• Manage and administer Microsoft Office 365 environment including user accounts, licenses, and security settings
• Configure and maintain Exchange Online, SharePoint, One Drive, and Microsoft Teams
• Monitor system performance and implement security best practices
• Handle mailbox management, distribution lists, and email flow configurations
• Provide training and guidance to staff on Microsoft 365 applications and features

Zoho One Management (Preferred)

• Administer Zoho One suite of applications including CRM, Projects, Desk, People, Books, and other modules
• Configure workflows, automations, and integrations within the Zoho ecosystem
• Manage user access, roles, and permissions across Zoho applications
• Provide support and training to teams on effective use of Zoho products
• Generate reports and analytics from Zoho applications as required
• In case candidate doesn't have zoho knowledge, he / she can be trained for the same.

Productivity Monitoring & Reporting

• Create and maintain daily productivity reports for management review
• Monitor team activity and system usage across various platforms
• Develop dashboards and automated reports to track key performance metrics
• Analyse productivity data and provide insights to help management make informed decisions
• Implement and manage time tracking and productivity monitoring tools

Management & Administrative Support

• Assist management with technical presentations, reports, and documentation
• Support digital transformation initiatives and process improvement projects
• Coordinate IT-related purchases, renewals, and budget tracking
• Maintain IT asset inventory and manage software licenses
• Participate in IT policy development and implementation
• Provide technical support for management meetings and presentation

AI awareness and Training Support

• Aware team for utilizatin of AI in theiir day to day support
• Train Team for AI utilization
• Integrate AI with web applications being used by company
• Deal with vendors for AI integratin with different applicaoitns being used by company in its operations
• Any other tasks to leverage use of AI to company's oprations
• Support digital transformation initiatives and process improvement projects
• Coordinate IT-related purchases, renew

Required Qualifications :

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2-4 years of experience in IT support role, preferably in a multi-location environment
• Experience supporting remote teams across different time zones

Technical Skills

• Strong knowledge of Microsoft Office 365 administration and management console
• Proficiency in Windows operating systems and Active Directory
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Experience with remote desktop tools and ticketing systems
• Knowledge of data backup and recovery procedures
• Familiarity with cybersecurity best practices

Preferred Skills

• Hands-on experience with Zoho One suite of applications (Preferred)
• Knowledge of productivity monitoring and reporting tools
• Experience with cloud-based collaboration platforms
• Basic understanding of scripting (PowerShell, Python) for automation
• Familiarity with UK and international data protection regulations (GDPR)

Working Hours

• Standard working hours: Monday to Friday with alternate Saturdays 1.00 pm to 10.30 pm during Summer and 2.00 pm to 1130 pm during winters. Alternate Saturdays it will be 6 hours shift only.
• Occasional out-of-hours support may be required for critical issues
• On-call availability during certain periods

What We Offer

• Competitive salary package
• Professional development and training opportunities
• Exposure to international working environment
• Modern IT infrastructure and tools
• Collaborative and supportive team culture
• Career growth opportunities within the organisation

Job Types:
Full-time, Permanent

Pay :
INR 25000 To INR 45000

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Experience:

• IT support: 2 years (Required)
• MS office 365 administration: 1 year (Preferred)
• Zoho One aand Zoho CRM Administration: 1 year (Preferred)

Work Location: In person