Support Executive

3 days ago

Ahmedabad, Gujarat, India Advantmed Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Support Executive (Advance Excel)

Location: Ahmedabad, Gujarat

Shift Timing: Night Shift (08:00 PM to 5:30 AM)

Job Description:

  • Organize the providers schedules for next 1-2 business days
  • Maintaining the providers' schedules accurately including daily, weekly, monthly and yearly stats
  • Process departmental reports as per the frequency
  • Maintain internal team's trackers to gauge progress on deliverables
  • Provide end to end support to internal as well as external customers
  • Monitoring the Teams/Internal Chat groups for queries throughout the day and timely addressing it
  • Out of the box thinking thereby sharing process improvement ideas
  • Maintain high quality standards in delivery of work at all times
  • Performing review/audits on critical deliverables requiring a second level check
  • Coordination and follow up with other departments for deliverables, exhibit outstanding team player skills
  • Active contribution to the adherence of departmental/organizational SLAs with clients
  • Achieve individual and team's KPIs benchmarks.

Skills and Competencies:

  • Average verbal and written communication. Excellent communication will be added advantage
  • Moderate to Expert proficiency in Microsoft Office
  • Good communication skills
  • Knowledge of MS Outlook and moderate to expert proficiency in email exchanges.

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