Shipping Coordinator

5 days ago


Uran Navi Mumbai Maharashtra, India Orbit Associate Full time ₹ 3,00,000 - ₹ 4,80,000 per year
  • Role : Shipping Agency Coordinator ( NVOCC)
  • Industry : NVOCC , Liner , Shipping Line, Shipping

J*ob Description: *

Role and Responsibilities - Customer Service Role as Agency Coordinator

Job Objective: This role involves managing the customer service team, ensuring customer satisfaction, resolving issues and working cordially with other departments to ensure smooth shipping processes.

Primary Responsibilities:

  • Customer Support.Management
  • Coordinate with Feeder Operator and Overseas agents.
  • Documentation
  • Compliances

Secondary Responsibilities:

  • Supervise documentation team and provide guidance to the team as needed
  • Coordinating with Feeders and Overseas agents for rate negotiation and analytical mind to compare the rates.
  • Handling customer service and pricing desk: DG handling, tracking consignments and updating customers.

Role Specifications:

Required Skills:

1. Written & Verbal Communication Skills

2. Interpersonal skills

3. Leadership skills

4. Problem solving skills

5. Analytical Skill

6. Proficiency in Customer service software & systems

Job Type: Permanent

Pay: ₹25, ₹40,000.00 per month

Work Location: In person


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