E-commerce Shipping

2 weeks ago

Bandra Mumbai Maharashtra, India Lukson Jewels Private Limited Full time

**Key Responsibilities**: - **Order Processing & Fulfillment**: - Monitor and process new orders daily through the Shopify backend. - Generate and manage shipping labels, manifests, and invoices using the Shiprocket dashboard. - Coordinate with warehouse/packing teams to ensure timely and accurate order packing. - **Shiprocket Management**: - Manage all courier partners integrated with Shiprocket. - Create and schedule pickups, and track shipments in real-time. - Resolve any issues related to pickups, RTOs (Return to Origin), and delivery exceptions. - Monitor shipping costs and identify opportunities for cost savings. - **Shopify Backend Operations**: - Update order statuses on Shopify (e.g., from "Unfulfilled" to "Fulfilled"). - Upload tracking information to Shopify for customer notifications. - Manage and process customer returns and exchanges through the Shopify system. - Maintain accurate inventory levels in the Shopify backend. - **Customer Communication & Support**: - Respond to customer inquiries regarding shipping status, delays, and tracking information. - Resolve shipping-related customer issues in a professional and timely manner. - Send proactive communication to customers about shipping updates or potential delays. - **Data Analysis & Reporting**: - Generate regular reports on shipping performance metrics, including delivery times, RTO rates, and shipping costs. - Analyze data to identify trends and areas for improvement in the shipping process. - Provide insights and recommendations to management based on shipping data. - **Process Improvement**: - Identify and implement process improvements to enhance shipping efficiency and reduce costs. - Stay up-to-date with new features and updates on Shiprocket and Shopify platforms. - Troubleshoot and resolve any technical issues related to the shipping software. **Qualifications**: - Proven experience in managing backend operations for an e-commerce business. - In-depth, hands-on experience with **Shiprocket** and **Shopify** is mandatory. - Strong understanding of the end-to-end e-commerce order fulfillment process. - Excellent organizational and time management skills with a strong attention to detail. - Proficiency in using Microsoft Excel or Google Sheets for data analysis and reporting. - Strong problem-solving skills and a proactive approach. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team in a fast-paced environment. - Prior experience in a similar role is a significant plus. **Education**: - Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is preferred but not required with relevant experience. Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person Expected Start Date: 21/08/2025

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