Customer support

4 days ago


Thāne, Maharashtra, India staffhire Full time
Job Role
  • Make outbound calls to customers for various service and sales related campaigns related to Retail Liabilities
  • Ensure quality communication and customer service within the laid-down productivity and service benchmarks
  • Cross-sell various bank products to customers
  • Achieve sales conversion and cross-selling targets
  • Ensure customer satisfaction and consistent service experience, including timely resolution of customer queries and issues
Job Description
  • Graduate degree
  • At least 1-2 years of experience with 6 months in a customer service role, understanding of call center industry an advantage
  • Excellent verbal and written communication skills
  • Good listening skills and strong communication abilities
  • Flair for Sales
  • Flexible to work 9-hour shifts, including scattered 8 Week Offs in a month
  • Self-motivated and collaborative team player possessing an upbeat, positive can-do attitude, working with integrity
Desired Candidate Profile
  • Strong technical expertise and previous job experience in customer service and sales
  • Ability to establish quick rapport with peers, managers, and customers
  • Fluent in the local language and ability to speak English
  • Graduate degree in any discipline
  • Certifications related to customer service and sales are preferable
Perks and Benefits
  • Salary range: 20,000 INR to 25,000 INR monthly, depending on experience and performance
  • Reimbursement of mobile and traveling expenses
  • Medical and dental insurance coverage
  • Paid time off for vacation, sick leave, and personal purposes

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