Assistant Store Manager

Job Title: Store Manager

Location: Raipur CG

About the Role:
We are looking for a dedicated and experienced Store Manager to oversee the day-to-day operations of our retail store. The Store Manager will be responsible for ensuring a high standard of customer service, managing the store's sales and operations, overseeing a team, and driving profitability. The ideal candidate will have strong leadership skills, excellent communication, and the ability to make strategic decisions that benefit both customers and the business.

Key Responsibilities:

• Store Operations:
• Manage the daily operations of the store, ensuring it runs smoothly and efficiently.
• Oversee store layout, product displays, and inventory management to ensure products are well-stocked and displayed according to company standards.
• Ensure adherence to company policies, procedures, and safety regulations at all times.
• Team Leadership:
• Lead, motivate, and develop a high-performing team of sales associates and other staff.
• Provide training, coaching, and performance feedback to enhance employee skills and job satisfaction.
• Schedule and assign tasks to staff based on business needs, ensuring adequate coverage during peak times.
• Customer Service Excellence:
• Foster a customer-centric environment by providing exceptional service, handling customer complaints, and resolving issues promptly.
• Set customer service standards for the team and ensure those standards are consistently met.
• Monitor customer satisfaction levels through feedback, surveys, and direct interaction.
• Sales & Profitability:
• Drive store sales and achieve revenue targets through effective merchandising, promotions, and upselling.
• Analyze sales data and performance reports to identify trends and areas for improvement.
• Develop strategies to maximize store profitability, including inventory management, cost control, and effective product placement.
• Inventory Management:
• Oversee the replenishment and organization of stock, ensuring inventory levels are maintained and items are properly tagged and stored.
• Conduct regular stock audits and coordinate the process for inventory checks and stocktaking.
• Manage inventory shrinkage and loss prevention strategies.
• Financial Management:
• Ensure the store operates within the budget, controlling expenses such as payroll, supplies, and inventory.
• Prepare and manage store financial reports, including daily cash reports, sales figures, and monthly performance assessments.
• Handle cash management, banking, and store deposits.
• Visual Merchandising:
• Implement and maintain visual merchandising standards to create an attractive store layout and promote products.
• Organize promotional events, in-store displays, and seasonal merchandising to drive sales.
• Marketing & Promotions:
• Collaborate with the marketing team to plan and execute local store promotions, events, and advertising campaigns.
• Ensure promotional materials and signage are correctly displayed and updated in the store.
• Compliance & Safety:
• Ensure the store complies with health, safety, and legal regulations.
• Maintain a clean, safe, and organized store environment for both staff and customers.
• Perform regular safety checks and maintenance of store equipment.

Qualifications:

• Proven experience as a Store Manager or in a similar retail management role.
• Strong leadership and interpersonal skills, with the ability to manage and motivate a team.
• Excellent customer service skills and the ability to resolve conflicts professionally.
• Ability to analyze sales and financial reports to drive business decisions.
• Strong organizational skills with attention to detail.
• Proficiency in using retail management software, POS systems, and MS Office.
• High school diploma or equivalent; a degree in business, retail management, or a related field is a plus.

Preferred Skills:

• Experience in retail merchandising and visual displays.
• Knowledge of inventory management and loss prevention techniques.
• Ability to work flexible hours, including weekends and holidays.
• Bilingual (if applicable, depending on store location).

Job Types: Full-time, Permanent

Pay: ₹20, ₹220,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Weekend availability
• Weekend only

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person