Operations and Warehouse Manager

Experience Required:
5–8 years

Location:
Gurugram (Haryana)

About Us:

Femmella is a women's direct to consumer fashion brand located in Gurugram, dedicated to celebrating individuality and empowering women to dress for the life they want. The brand offers timeless pieces that exude comfort, effortlessness, and style, aiming to bestow a blend of style, comfort, and confidence to help women embrace their uniqueness.

About the Role

We are seeking a results-driven Operations & Warehouse Manager to take full ownership of our outsourced warehouse and logistics operations. This role demands strong leadership in managing third-party partners, ensuring flawless inventory control, timely order fulfillment, and efficient reverse logistics. The ideal candidate will drive operational excellence while maintaining cost-effectiveness and superior customer satisfaction.

Key Responsibilities:

Warehouse & Inventory Oversight

• Drive end-to-end control of stock management and warehouse activities handled by third-party partners to ensure operational excellence.
• Enforce strict adherence to SLAs for storage, handling, and dispatch operations executed by the 3PL partner.
• Ensure 100% stock accuracy through continuous monitoring, timely reconciliations, and periodic audits.
• Proactively plan and monitor inbound and outbound movements to avoid stockouts, overstocking, or delays.
• Guarantee apparel products are managed with care, maintaining quality standards throughout the storage and dispatch process.

Logistics & Order Fulfillment

• Oversee the complete order fulfillment cycle, from warehouse dispatch to final delivery.
• Establish accountability with logistics partners to ensure timely and error-free deliveries.
• Closely track shipments, resolve delivery exceptions, and ensure strict compliance with TAT commitments.
• Directly manage return and reverse logistics to maintain customer satisfaction and operational efficiency.

Purchase Order Creation & Vendor Coordination

• Independently create and manage Purchase Orders (POs) for transferring goods from vendors to the warehouse.
• Ensure accurate PO details, including SKUs, quantities, and timelines, before dispatch.
• Coordinate directly with vendors and the 3PL partner to arrange shipment and inwarding of goods.
• Track movement of goods from vendor to warehouse, ensuring timely delivery and proper documentation.
• Immediately resolve any quantity or quality discrepancies between POs and received stock.

Catalogue & Marketplace Management

• Manage product catalogues on Shopify and other online marketplaces with 100% accuracy.
• Ensure timely updates of product listings, pricing, inventory levels, and content across all platforms.
• Coordinate with internal teams (design, merchandising, marketing) to keep catalogues updated with new launches, stock status, and seasonal changes.
• Monitor catalogue performance and ensure consistency of brand representation across channels.

Warehouse Platform Administration (EasyEcom)

• Take full ownership of the EasyEcom platform for managing inventory, orders, and warehouse operations.
• Ensure smooth integration of EasyEcom with Shopify, marketplaces, and courier partners.
• Monitor dashboards, reports, and system alerts to proactively address discrepancies in stock, orders, or dispatch.
• Train and guide internal teams on using EasyEcom for order tracking, returns, and reconciliations.
• Coordinate with the EasyEcom support team for issue resolution and system upgrades.

Operations & Process Optimization

• Define and enforce robust SOPs across warehouse and logistics partners to guarantee seamless operations.
• Monitor KPIs including order accuracy, fulfillment speed, delivery performance, and return rates; initiate corrective actions wherever needed.
• Continuously analyze operational data to identify cost-saving opportunities and process improvements.
• Partner with internal teams (customer service, merchandising, accounts) to swiftly resolve operational challenges.

Vendor & Partner Management

• Lead and manage strategic relationships with warehouse and logistics partners, ensuring strict SLA compliance.
• Negotiate service terms and costs to drive efficiency without compromising service quality.
• Act as the escalation point for all partner-related issues and ensure timely resolution.
• Conduct performance reviews with 3PL and courier partners to drive accountability and continuous improvement.

Reporting and Compliance

• Deliver accurate and timely MIS reports covering inventory, order fulfillment, and logistics performance.
• Ensure compliance with company policies, legal requirements, and industry best practices across all outsourced operations.
• Own governance of operational processes with a focus on transparency, accountability, and continuous enhancement.

Qualifications & Skills Required:

• Bachelor's degree in Supply Chain, Operations, Business Administration, or related field (MBA preferred).
• 5–8 years of proven experience in operations, warehouse, or logistics management within e-commerce or apparel industry.
• Hands-on experience in managing outsourced warehouse/3PL partners is essential.
• Strong working knowledge of catalogue management on Shopify/marketplaces and warehouse/order management platforms (e.g., EasyEcom).
• Experience in vendor coordination and purchase order management, including inventory inwarding and documentation.
• Proficiency in Excel, MIS reporting, and familiarity with WMS/ERP systems.