Manager – Warehouse

5 days ago

Gurgaon, Haryana, India Broadway Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title:
Manager – Warehouse (D2C & Quick Commerce)

Location:
Gurgaon

About The Role
We are looking for a dynamic
Warehouse Manager – Online
to lead and streamline warehousing operations for
D2C and Quick Commerce businesses
. The role demands expertise in
D2C fulfilment, Quick Commerce operations, and Drop Shipment models
, ensuring seamless execution of the online customer journey and rapid scalability.

Key Responsibilities

  • End-to-End Online Fulfilment: Manage inbound, storage, inventory accuracy, online order picking, packing, dispatch, and returns.
  • D2C Fulfilment: Build and optimize direct-to-customer order processes with high SLA adherence.
  • Quick Commerce Operations: Set up and manage fast-turnaround order processing systems to meet express delivery commitments.
  • Drop Shipment Models: Coordinate directly with brands/vendors for drop-ship fulfilment while ensuring SLA compliance.
  • People Management: Lead and mentor online warehouse teams; drive productivity, training, and performance.
  • Tech & Process Enablement: Implement and scale WMS, OMS, and automation tools for efficiency in online fulfilment.
  • Compliance & Safety: Ensure adherence to company policies, statutory requirements, and safety protocols.
  • Reporting & Metrics: Drive KPIs such as order TAT, accuracy, shrinkage, fulfilment rates, and cost per order.

Key Requirements

  • 5–8 years of experience in warehousing/logistics, with at least 3 years in D2C and Quick Commerce operations.
  • Strong knowledge of WMS, OMS, inventory systems, and last-mile delivery integrations.
  • Proven experience in online fulfilment set-up and scaling in a high-growth environment.
  • Strong people management, vendor management, and cross-functional collaboration skills.
  • Analytical mindset with focus on KPIs, cost optimization, and process excellence.

Good to Have

  • Experience with tech-driven supply chain or high-volume e-commerce startups.
  • Lean/Six Sigma or process excellence certifications.

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