Backend Customer Support Executive

2 days ago

Gurgaon, Haryana, India Cyboard School Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We Cyboard school seeking a highly organized and communicative individual to join our team as a School Backend Customer Support Executive/Parents Support staff. The ideal candidate will provide exceptional support to our parents, students, and staff, ensuring seamless school operations.

Key Responsibilities

  • Handle parent inquiries and concerns via phone, email and in-person.
  • Ability to draft mail e.g (circulars, weekly planners, welcome mails)
  • Make outbound calls to parents for feedback, absenteeism, and admission renewal for the new session
  • Maintain accurate records e.g (Student registration, credentials) and data using our Learning Management System (LMS) and Customer Relationship Management (CRM) software
  • Provide administrative support to the school team, ensuring smooth day-to-day operations

Requirements

  • Excellent communication, interpersonal, and customer service skills
  • Ability to work effectively in a team environment
  • Strong organizational and time management skills
  • Proficient in Microsoft Excel and email drafting
  • Good listener with patience and empathy
  • Ability to maintain confidentiality and handle sensitive information

Qualifications

  • Any Graduate
  • (Added Advantage) Previous experience in a school backend or operations role

Skills: inbound & outbound calls,administrative,email drafting,lms,communication,customer support,operations,teamwork,emails drafting,customer service skills,time management skills,interpersonal skills,proficiency in crm software,proficient in microsoft excel,excellent communication skills,organizational skills,excel,parent support,proficiency in lms software,backend

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