Customer Relationship Management

22 hours ago

Mumbai, Maharashtra, India QUICK PLACEMENTS Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Company Details -
A leading Real Estate Developer company.

Job Location -
Ghatkopar East, Mumbai

Salary Offered -
Up to ₹30,000 per month

Qualification -
Any Graduate

Experience -
Fresher OR 1+ Year

Working Days and Time -
10:30 AM – 06:00 PM (Monday to Saturday)

Roles & Responsibilities

  • Serve as the primary point of contact for customers post-sale (e.g., after booking/agreement) until handover.
  • Manage and track customer correspondence, documentation, and payment schedules.
  • Address and resolve customer inquiries, concerns, or complaints promptly and professionally.
  • Coordinate with internal departments (e.g., Sales, Legal, Accounts, Construction) to ensure smooth customer experience.
  • Communicate project updates, possession timelines, and legal documentation requirements to customers.
  • Conduct customer satisfaction surveys and collect feedback to improve service quality.
  • Ensure timely collection of payments as per the agreed-upon schedule.
  • Maintain accurate and detailed customer records in the CRM system.
  • Facilitate the handover process, including site visits and final documentation and retention strategies.

Skills

  • Proven experience in Customer Relations/Service, preferably within the real estate industry.
  • Strong communication (written and verbal) and interpersonal skills.
  • Excellent conflict resolution and problem-solving abilities.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • In-depth knowledge of real estate documentation, payment structures, and processes is a plus.
  • High level of patience, empathy, and professionalism in dealing with customers.
  • Bachelor's degree in a relevant field (e.g., Business Administration, Communications).
  • Ability to manage multiple accounts and prioritize tasks effectively.

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