Head of Central Delivery Services

As the Head of Central Service Delivery (CDS) for the CNS S&C Domain Delivery Unit (DDU), you will lead the strategic execution of customer projects across all 7 markets, ensuring exceptional delivery standards and resource optimization. You will work closely with the Domain Delivery Lead, managing a diverse team of Solution Architects, TPMs, Developers, and Engineers to drive efficiency and innovation. The work environment is dynamic and fast-paced, focused on achieving financial goals while fostering talent development and operational excellence. You'll engage in cross-functional leadership, harnessing opportunities in automation and AI/ML technologies to enhance customer satisfaction and drive business profitability. Your expertise will help shape the future of our Autonomous Networks solutions, making a tangible impact in a globally connected tech landscape.

• Drive Central Service Delivery for the CNS S&C Domain Delivery Unit (DDU) across all Markets, ensuring on-time, on-cost, and on-quality project delivery.
• Implement a combined delivery model that enhances deployment and service delivery practices while identifying automation and serviceability opportunities.
• Manage finance and cost of goods sold (CoGS) for the DDU, focusing on budget adherence and transformation savings aligned with organizational targets.
• Lead and develop a high-performing team of Solution Architects, TPMs, Developers, and Engineers, fostering competence development and cost optimization.
• Enhance customer satisfaction by fulfilling contractual commitments and minimizing quality issues, actively responding to escalation management.
• Conduct regular gap analyses to identify improvement areas and implement innovative deployment strategies and automation initiatives.
• Develop and maintain an ecosystem of subcontractor resources, ensuring flexibility in resource management while meeting project demands.
• Collaborate with DDU leadership and delivery success teams to ensure adherence to processes and continuous quality control in Central Service Delivery.
• Develop new deployment strategies and introduce innovation and automation initiatives
• Building future competence of AI/ML, MLOps, and Data Science and partnering with relevant partners

You have:

• 15+ years of experience in service delivery across various application domains
• Proven leadership experience managing large, global teams
• Strong commercial understanding of the CNS business units
• In-depth knowledge of Autonomous Networks technologies and the software development lifecycle
  Expertise in automation and innovation initiatives, including AI/ML and Data Science

It would be nice if you also had:

• Experience with project budgeting and financial management
• Strong customer relationship management skills and a proven record of customer satisfaction
• Ability to conduct gap analysis and implement improvements effectively

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
  Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.