QBrainX - ServiceNow CSM Architect

2 days ago

Greater Delhi Area, India QBrainX Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job title : ServiceNow CSM Architect
Experience level : 8 to 12 Years
Job location : Remote, India
Role Overview
The
ServiceNow CSM Architect
is a key position responsible for designing and implementing robust solutions using the Customer Service Management (CSM) module. This role requires deep architectural expertise, client management skills, and hands-on development experience. Current project hands-on development is required in this role as well.

Key Responsibilities

  • Architectural Design : Lead the design and architecture of ServiceNow CSM solutions. Define system architecture, modules, integrations, and customizations tailored to the clients business needs.
  • Client Engagement : Engage with clients to understand their requirements, propose solutions, and ensure alignment throughout the project lifecycle.
  • Solutioning & Design : Architect complex ServiceNow CSM implementations, ensuring the solution is scalable, flexible, and optimized for performance.
  • Hands-on Development : Be actively involved in the development phase, ensuring that the design is implemented as per the

defined architecture. Take part in hands-on development in current projects.

  • Integration & Interoperability : Lead the design of integrations with external systems to ensure seamless data flow across

platforms.

  • Client Handling & Communication : Effectively manage client relationships and communicate technical and functional solutions. Manage expectations around project timelines, scope, and deliverables.
  • Mentorship : Provide guidance and mentorship to the team and ensure the adoption of best practices across the project.

Required Skills & Qualifications

  • Proven experience in ServiceNow CSM module implementation and architectural design.
  • Hands-on experience in ServiceNow development (JavaScript, Business Rules, UI Actions, Client Scripts).
  • Strong experience with ServiceNow integrations (REST, SOAP, MID Server, etc.).
  • Extensive client-facing experience, with a proven ability to handle client relationships.
  • Hands-on involvement in current ServiceNow development projects.
  • Strong solutioning and architectural skills.
  • Excellent communication skills to manage both clients and internal teams effectively.
  • Ability to troubleshoot complex issues and design efficient solutions.

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