Support II

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description: Job is under GSM Payment Operations and Capabilities team and will be part of Vendor Management operations team.

Responsibilities: The incumbent will be responsible for:

• Creating 3rd Party Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions

• Follow-up with requestors to provide relevant records and validate as per the defined procedures and websites

• Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution 

• Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3rd party vendors

• Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines

• Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance

• Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk & Compliance etc.

• Create SOP's, DTP' s, checklists etc. whenever required

• Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution

• Ensure timely closure of monthly audit activities conducted by Internal Controls team

• Use collaborative skills and approach in handling complex queries, provide guidance to new team members

• Ensure high level of engagement and motivation among team members to provide best customer/colleague experience

• Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks.

• Ensure compliance with AXP policies.

• To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services

Critical Factors to Success:

• Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand.

• Writes well, using proper grammar and professional language.

• Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process.

• Anticipates changing customer and process needs and seeks to create value for the customer and the process.

• Is professional and focused on solutions, independently resolves conflicts before the case gets escalated

Qualifications: 

• Must be a B. Com Graduate or higher with minimum work experience of 2 - 4 years

• Knowledge of Accounts Payable, Procure to Pay is preferred

• Ensuring compliance with all regulatory requirements through robust risk policies

Technical Skills/Capabilities:

• Knowledge of MS Office tools e.g. Word, PowerPoint, Excel

Knowledge of Platforms:

• Oracle

• SAP Ariba

• Bridger Insight XG

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.