Support II

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This role is a part of Global Supply Management-P2P Ops group within Global Services Group. Specifically, the position will be a critical part of the GCP Client Incentives team, responsible for the analysis, interpretation, profiling, and payments to our corporate clients as per the contractual terms and obligations in the Card Incentive System (CIS) within defined SLA. The position will be responsible for a thorough review of the contractual terms that American Express has with our corporate clients. The role will also be expected to ensure robust monitoring and reporting of various measures, initiatives, and overall delivery levels of contract set-ups. The core responsibilities of the individual will include, but not be limited to the following:

• Review client incentive contracts, between Amex & it's corp. clients, and interpret the associated financial terms.
• Review financial terms in the Card incentive System and perform quality check.
• Prepare incentive calculations in accordance with the financial and initiate payment process.
• Work closely with key stakeholders (GCP, Pricing, Contract Mgt, GFO, CI Payments etc.) to review the draft deals and provide inputs/suggestions to the business.
• Interact with various work groups, viz. Pricing, Account Managers, Finance and Technology to identify specific areas of focus and issues requiring leadership attention, flag any pressure points, and resolve time sensitive issues.
• Focus on value-add initiatives that improves process efficiency and accuracy.
• Support the design and execution of a robust and sustainable model for monitoring and reporting of key measures of success for client incentives profiling.
• Collaborate with Partner Operations Governance on relevant initiatives and results.
• Ensure compliance with all prevalent procedures and policies linked to the process. Besides the above, the position will work closely with GSM leadership and be a part of the coordination and implementation of initiatives around operational transformation, data integrity and customer priorities.
• This role may be subject to additional background verification checks.

Qualifications:

• Graduate/ Postgraduate with 3-5 years of industry experience
• Eye for detail, strong analytical skills, and ability to comprehend complex contractual terms into financial implications for the business.
• Strong communication and influencing skills, and ability to manage multiple relationships and priorities.
• Ability to develop innovative solutions using a data driven approach, multiple variables, and insights.
• Good understanding of Amex products, financial processes, systems and tools ( CIS, IW, Oracle & salesforce) will be an added advantage.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.