Customer Service Representative- LC

2 days ago

Remote, India Firmoo Optical Full time ₹ 18,000 - ₹ 32,000 per year

Join Our Team as a Remote Customer Service Representative (CSR)

Are you in search of a fulfilling, long-term opportunity to work from the comfort of your own home? Look no further We're offering a fantastic position with a competitive monthly salary ranging from US$216 to US$384. If you possess excellent professional ethics, a cooperative attitude, and a knack for problem-solving with confidence and empathy, we want you on our team

As a CSR, you'll be the friendly face and voice of our company, providing top-notch support to our valued customers. Your responsibilities will include:

  • Assisting customers with inquiries regarding pre-sales, orders, and after-sales, utilizing your expertise in optical glasses and exceptional problem-solving skills.
  • Identifying and assessing customers' needs to ensure satisfaction.
  • Cultivating strong relationships and trust with our customers through open and interactive communication.
  • Providing accurate and complete information using the appropriate methods and tools.
  • Meeting personal and team service and sales targets.
  • Handling customer complaints with grace, offering timely solutions, and follow-up to ensure resolution.
  • Maintaining detailed records of customer interactions and adhering to communication procedures and policies.

Job Responsibilities

  • A willingness to work full-time, six days a week, with weekdays off (Monday – Friday).
  • A Bachelor's degree or higher, along with 1-2 years of customer service experience, preferably in BPO chats and emails.
  • International customer service experience and online sales experience are a definite plus.
  • Strong computer skills, including proficiency in email, MS Office, and related business tools.
  • Experience working in a performance-based or metric-driven environment.
  • Basic knowledge of eyeglasses or a willingness to learn.
  • A clean, quiet, and distraction-free workspace.

Technical Qualifications:

  • A PC with compatible OS versions (Windows 8, 8.1, or Windows 10), at least 4 GB RAM, and an Intel Core i5 processor or higher.
  • Browsers capable of accessing company networks.
  • A computer USB headset with a microphone for training purposes.
  • Stable power supply and a separate modem.
  • Reliable high-speed internet access (broadband speed ≥20M/s) provided by Globe or PLDT.
  • Backup equipment and network preparedness to ensure uninterrupted workflow.Experience:
  • Customer Service Representative: 1 year (Required)
  • Live chat support: 1 year (Required)
  • Email support: 1 year (Required)

Salary and Benefits:

  • US $ per hour
  • Attendance/Equipment Allowance
  • Team Activities/Incentives
  • Holiday/Overtime allowance
  • Night Shift Allowance

Job Type: Full-time

Pay: ₹18, ₹32,000.00 per month

Benefits:

  • Work from home

Education:

  • Bachelor's (Required)

Experience:

  • Email support: 1 year (Required)
  • Customer service: 1 year (Required)
  • Live chat: 1 year (Preferred)

Language:

  • English (Required)

Work Location: Remote

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