B2B Outbound Professional

Dispatch Operations Management:

• Oversee all aspects of the dispatch process, including coordinating with the Store department for timely material receipts, order verification, picking, scanning of each item, packing in appropriate boxes according to POs/STNs, labelling.
• Proactively communicate with the Store team to understand upcoming material requirements and ensure timely delivery to the packaging area.
• Ensure that all shipments are dispatched according to the established schedule.
• Ensure that each item is accurately scanned to match the PO/STN before being packed, adhering to all channel compliance protocols.
• Verify that items are packed in the correct boxes as specified by the PO/STN, in compliance with channel guidelines.
• Crucially, ensure that barcode labels are correctly pasted on all products and boxes, verifying accuracy and placement according to company standards and channel requirements.
• Ensure the accurate and timely dispatch of goods according to customer requirements and delivery schedules, while adhering to all channel-specific regulations.
• Manage and coordinate with logistics partners to ensure efficient transportation that aligns with channel compliance standards.
• Monitor inventory levels relevant to outbound orders and communicate any potential issues, considering channel implications and potential material shortages.
• Implement and enforce safety procedures within the dispatch area, in accordance with channel safety regulations.
• Maintain accurate dispatch records and generate relevant reports, including any channel-specific documentation and records of material receipt coordination.

Team Leadership and Coordination:

• Provide clear direction and guidance to both the B2B outbound and dispatch teams, emphasizing the importance of channel compliance, proactive material coordination, and adherence to the dispatch schedule.
• Foster a positive and collaborative work environment across both departments, ensuring shared understanding of compliance requirements, the importance of timely material flow, and the need to meet dispatch deadlines.
• Conduct shift briefings and ensure effective communication of daily goals and priorities, including any channel compliance updates and material receipt schedules, and the daily dispatch schedule.
• Identify and address any operational challenges or bottlenecks, considering potential impact on channel compliance and packaging timelines due to material availability, and potential delays in meeting the dispatch schedule.
• Ensure adequate staffing levels and manage employee schedules effectively, ensuring sufficient resources for all tasks, including material coordination and ensuring timely dispatch.
• Train and onboard new team members on all relevant processes, channel compliance requirements, the material coordination process with the Store, and the importance of adhering to the dispatch schedule.

Quality and Compliance:

• Ensure adherence to quality standards throughout the outbound and dispatch processes, including accurate scanning, packing against POs/STNs, the correct application of barcode labels, strict adherence to all channel-related compliance mandates, ensuring packaging is not delayed due to material shortages through effective store coordination, and ensuring all shipments are dispatched on time.
• Monitor and implement best practices to optimize efficiency and accuracy while maintaining full channel compliance and a smooth material flow for packaging, and ensuring adherence to the dispatch schedule.
• Ensure compliance with all relevant regulations, company policies, and specific channel guidelines, including any related to material handling and packaging readiness, and meeting dispatch deadlines.
• Participate in audits (internal and external, including channel-specific audits) and implement corrective actions as needed to maintain compliance and prevent future material-related delays, and to ensure timely dispatch.

Reporting and Communication:

• Prepare and submit regular reports on outbound sales performance and dispatch activities, including relevant channel compliance metrics or deviations and any issues related to material availability for packaging, and any deviations from the planned dispatch schedule.
• Communicate effectively with other departments, including sales, customer service, warehouse, and especially the Store department, regarding channel compliance matters, material receipt schedules, any potential delays, and any issues that might impact the dispatch schedule.
• Escalate any significant issues or concerns, including potential channel compliance breaches or material shortages impacting packaging, or any factors that might lead to a delay in dispatch, to the reporting manager in a timely manner.