Manager, Business Process

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. 

JOB SUMMARY

The Manager, Business Process is responsible for identifying opportunities for process and operational improvements by analyzing current business requirements, understanding current end to end processes, documenting existing processes and their performance, and integrating knowledge and feedback from key process partners.  This role works closely with business unit leadership and cross-functional stakeholders to determine needs regarding people, technology, and information and recommends solutions that improve the efficiency of operations.  The Manager role will also be responsible for leading a team of business process analysts.

Essential Duties/Responsibilites

• Builds relationship with leadership and business process owners across assigned area(s) to understand improvement needs, conduct requirements gathering and analysis, and help drive implementation.
• Builds and maintains process inventories, reviews and refreshes process documents, owns timelines for relevant initiatives, ensures customer satisfaction, and drives quality of outputs. Facilitates process discussions with process owners to gain feedback and data on business unit's needs.
• Plans, manages, and strategizes the activities of the business process team based on objectives provided and ensures alignment with Business Transformation team's tools and procedures
• Conducts process mining, creates end to end process maps and identifies process reengineering needs
• Works to understand the end to end existing processes and potential opportunities for efficiency and improvement
• Builds out processes and procedures to support configuration activities more efficiently across the business
• Serves as a department representative in cross functional meetings. Aligns with partners on standard business operations, defining exception considerations, and identifying opportunities for implementation
• Selects, develops, and evaluates team ensuring efficient operation of the function
• Communicates and coordinates frequently between peers and leadership within cross-functional business units in order to influence desired outcomes
• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Education

• Bachelor's Degree or equivalent experience- required
• Master's Degree and/or MBA- preferred

Experience

• Typically 8+ years in process mining, process mapping & process re-engineering in a B2B environment- required
• Typically 3+ years in people management- preferred

Licenses and Certifications

• Six Sigma Green Belt Certification- preferred
• CSSBB - Six Sigma Black Belt- preferred

Knowledge, Skills and Abilities

• Ability to effectively lead a team that delivers successful results, develop their skillsets, and coach for performance
• Excellent communication and interpersonal skills, including being able to read situations and modify behavior to drive communication. Ability to engage and communicate in a consulting capacity
• Excellent attention to details and organizational skills
• Solid understanding and ability to perform root cause analysis of identified process challenges utilizing critical thinking and asking intuitive questions to uncover details about the business situation
• Ability to facilitate information gathering and translate into process documentation – eg, MS Office tools with advance Miro, excel, word and visio proficiency.
• Knowledge of Lean Management or process governance, documentation, risk and/or efficiency assessments
• Ability to coordinate and work with US-based Business Transformation leader and team members to ensure alignment and understanding of tools and procedures
• Demonstrated ability managing a variety of detailed tasks and responsibilities simultaneously with timely results

Work Environment:

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation