ServiceNow ITSM Developer

2 weeks ago

Bengaluru Jaipur, India In Time Tec Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Overview We are seeking a skilled ServiceNow ITSM Developer with 3–5 years of experience on the ServiceNow platform, including hands-on expertise in Employee Center Pro. The candidate will be responsible for developing, configuring, and enhancing ITSM applications and the Employee Center Pro portal to deliver a unified, modern employee experience. Key Responsibilities

  • Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
  • Develop and enhance Employee Center Pro experiences, including landing pages, topic pages, catalog items, and guided journeys.
  • Build intuitive Service Portal and Agent Workspace features to improve user experience.
  • Work with stakeholders to design taxonomy, content delivery, and knowledge management in Employee Center Pro.
  • Configure and implement navigation, targeted campaigns, and audience-based content visibility.
  • Develop scripts, workflows, Flow Designer actions, and UI policies to automate ITSM processes.
  • Integrate Employee Center Pro with HR, IT, and other enterprise services for a single unified portal.
  • Support upgrades, platform health checks, and ensure compliance with best practices.
  • Create reports and dashboards to track ITSM and Employee Center adoption metrics.
  • Collaborate with cross-functional teams in an agile environment to deliver business requirements.

Required Qualifications

  • 3–5 years of hands-on ServiceNow development experience.
  • Strong knowledge of ITSM modules (Incident, Change, Problem, Request, CMDB).
  • Hands-on experience with Employee Center Pro – including page configuration, taxonomy, and personalization.
  • Proficiency in JavaScript, Glide APIs, Flow Designer, and UI Builder.
  • Experience developing in Service Portal and Agent Workspace.
  • Understanding of content delivery, knowledge management, and audience targeting in Employee Center.
  • Strong problem-solving skills with ability to troubleshoot and resolve platform issues.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) certification (required or in progress).
  • ServiceNow Certified Implementation Specialist – ITSM or Employee Center certification.
  • Experience with HRSD or CSM modules for broader portal use cases.
  • Familiarity with CSDM framework and CMDB data modeling.
  • Prior experience in global enterprise ServiceNow implementations.

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