Service Engineer
2 days ago
Silverline Ventura is seeking a skilled service engineer to lead service and after-sales operations for 2- and 3-wheelers in international markets. The role involves handling service activities, spare parts management, and supporting dealer and distributor networks with robust after-sales solutions.
The successful candidate will be based in Pune, Maharashtra, and must bring 3-8 years of experience in the 2 & 3-wheeler automotive industry, with expertise in service, spare parts, and dealer management.
Key Responsibilities
- Manage service operations and after-sales support for international markets.
- Oversee spare parts operations and ensure timely availability across dealer and distributor networks.
- Provide technical support and training to dealers and distributors.
- Handle escalated service issues and ensure effective resolution within timelines.
- Monitor service KPIs and ensure customer satisfaction standards are met.
- Develop strong relationships with partners, ensuring smooth dealer and distributor operations.
- Prepare and deliver technical presentations, service reports, and training materials.
- Support the international business team for product launches and service readiness.
Qualifications & Requirements
- Degree or Diploma in Mechanical Engineering.
- 3-8 years of experience in the 2 & 3-wheeler automotive industry.
- Prior experience in managing dealers and distributors is essential.
- Excellent communication skills in English (written and oral).
- Strong negotiation and presentation skills.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).
Must be based in Pune, Maharashtra
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