Service Engineer

3 days ago

Pune, Maharashtra, India 157 industries pvt ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Description

Job Responsibilities – Service Engineer

  1. Installation & Commissioning
    Install, configure, and test medical equipment and related systems at client sites.
    Ensure smooth commissioning with adherence to technical standards and safety protocols.
  2. Preventive & Corrective Maintenance
    Perform routine preventive maintenance as per schedule to minimize breakdowns.
    Diagnose technical issues and carry out timely corrective actions to restore equipment functionality.
  3. Technical Support
    Provide on-site and remote technical assistance to customers and internal teams.
    Maintain detailed service logs, reports, and documentation of issues and resolutions.
  4. Customer Training & Interaction
    Train end-users and hospital staff on equipment operation, safety, and basic troubleshooting.
    Maintain professional communication and build strong relationships with clients.
  5. Compliance & Documentation
    Adhere to ISO 13485, CDSCO, and other regulatory requirements while servicing equipment.
    Document service activities accurately for audit and compliance purposes.
  6. Spare Parts & Inventory Management
    Ensure availability of required spare parts, tools, and consumables.
    Coordinate with supply chain and service manager for inventory replenishment.
  7. Escalation & Coordination
    Escalate unresolved issues to senior engineers or product specialists.
    Coordinate with manufacturing partners/vendors for complex repairs.
  8. Field Visits & Travel
    Willingness to travel across Mumbai and other regions as required for service support.
    Respond promptly to emergency service calls and breakdowns.
  9. Continuous Improvement
    Provide feedback to R&D/Production teams regarding recurring issues.
    Participate in training programs to stay updated on new equipment and technologies.
  10. Reporting
    Submit daily/weekly service reports to the Service Manager.
    Track service KPIs such as Mean Time to Repair (MTTR) and equipment uptime.

Location : Pune

Experience : 0-3 Years

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