Manager – E-Commerce Operations

2 weeks ago

Mumbai, Maharashtra, India ALOGIC Full time US$ 60,000 - US$ 1,20,000 per year

Location: Mumbai (Work From Office – Mandatory)

Reports to: Director

Department: Operations

Role Overview

We are seeking a detail-oriented and proactive Manager – E-Commerce Operations to oversee daily operational activities for our Shopify-based e-commerce business across the US, UK, Canada, EU, and Australia. This position requires strong operational ownership and the ability to supervise customer support, manage logistics, and collaborate with cross-functional teams globally.

Key Responsibilities

1. E-Commerce & Shopify Operations


• Oversee day-to-day operations across Shopify stores in multiple regions.


• Monitor orders, fulfilment, pricing accuracy, and inventory status.


• Work closely with marketing, warehouse, finance, and product teams to ensure efficient operations.


• Recommend process improvements to optimise workflow efficiency.

2. Logistics & Fulfilment Management


• Manage and coordinate with international 3PL partners across US, UK, CA, EU, and AU.


• Track shipments, delivery timelines, freight issues, and inventory health.


• Resolve logistics-related issues including courier delays, customs challenges, and warehouse discrepancies.

3. Customer Support Supervision


• Supervise customer support activities and ensure SLAs are maintained.


• Review support performance and handle escalated or sensitive cases.


• Identify recurring customer concerns and coordinate with relevant teams for long-term solutions.

4. Reporting & Administration


• Provide operational updates and summaries to the Director as needed.


• Support strategic and cross-functional projects.


• Manage vendor coordination and administrative tasks related to operations.

Skills & Qualifications


• Bachelor's degree in Business, Operations, Supply Chain, or a related field.


• 2–5 years of hands-on experience in e-commerce operations or logistics.


• Strong understanding of Shopify and global e-commerce processes.


• Ability to coordinate across multiple time zones and teams.


• Strong communication, leadership, and organisational skills.


• Proficiency in Excel/Google Sheets and basic analytics tools.


• Must work onsite in Mumbai (Work From Office – Non-Negotiable)

  • Assistant Manager – E-commerce Operations

    2 days ago

    Mumbai, Maharashtra, India Volar Fashion Full time

    Company Description:Volar Fashion is an international fashion house that represents style and quality. With a foundation of almost 2 decades, Volar Fashion focuses on creativity, responsibility, and a fun style statement. Their philosophy embodies effortless style, authenticity, easy-going living, and a commitment to using natural materials and responsible...

  • E-commerce Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India Inaya Full time ₹ 3,00,000 - ₹ 5,50,000 per year

    E-Commerce Operations ManagerPay: 30, INR) – 55, INR) per monthLocation: Mumbai, India (On-site/Hybrid)Brand: Inaya Accessories – Waterproof, Tarnish-Free Demi-Fine JewelryAbout UsInaya Accessories is a fast-growing demi-fine jewelry brand loved by 100,000+ customers worldwide. We specialize in waterproof, tarnish-free, hypoallergenic jewelry designed...

  • E-commerce Manager

    10 hours ago

    Mumbai, Maharashtra, India Weekday AI Full time ₹ 15,00,000 - ₹ 30,00,000

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 15-30 LPA)Min Experience: 7 yearsLocation: MumbaiJobType: full-timeWe are seeking a dynamic and results-driven E-commerce Manager to lead and grow our online business operations. The ideal candidate will have extensive experience in e-commerce strategy, digital marketing, and online...

  • E-commerce Manager

    13 hours ago

    Mumbai, Maharashtra, India Weekday AI Full time

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 15-30 LPA)Min Experience: 7 yearsLocation: MumbaiJobType: full-time We are seeking a dynamic and results-driven E-commerce Manager to lead and grow our online business operations. The ideal candidate will have extensive experience in e-commerce strategy, digital marketing, and online...

  • E-commerce Manager

    11 hours ago

    Mumbai, Maharashtra, India Weekday AI Full time

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 15-30 LPA)Min Experience: 7 yearsLocation: MumbaiJobType: full-timeWe are seeking a dynamic and results-driven E-commerce Manager to lead and grow our online business operations. The ideal candidate will have extensive experience in e-commerce strategy, digital marketing, and online...

  • E Commerce Operations Manager

    2 weeks ago

    Mumbai, Maharashtra, India Atomberg Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesTeam Leadership: Mentor and manage executives across Flipkart, Amazon, D2C, and Qcom; oversee performance reviews, task planning, and manpower allocation.Operations Planning: Create daily/weekly dispatch plans, SOPs for peak sales, and ensure load balancing across warehouses.Inventory & Demand: Monitor inventory health, forecast demand...

  • Asst Manager E Commerce Operations

    9 hours ago

    Mumbai, Maharashtra, India AP Group Full time

    Position Title: Assistant Operations ManagerDepartment: E-CommerceLocation: Marine Lines, Mumbai.Job Summary:The Assistant Operations Manager supports the overall efficiency and effectiveness of e-commerce operations. This role ensures smooth order fulfilment, inventory management, logistics coordination, and cross-departmental collaboration to deliver a...

  • E-commerce Manager- Marketplaces

    2 weeks ago

    Mumbai, Maharashtra, India ClayCo. Cosmetics Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior E-Commerce Manager / Head of E-Commerce (D2C Focus)Experience:7+ years in E-commerce, with 1+ year in senior leadershipLocation: Lower Parel west, Mumbai (Full time- Office)Role OverviewDrive the end-to-end e-commerce growth strategy for the brand across marketplaces and D2C channels, with full ownership of revenue, profitability, and customer...

  • Operations & E-Commerce Executive

    15 hours ago

    Mumbai, Maharashtra, India Odd Not Even Full time

    Hiring :Operations & E-Commerce ExecutiveLocation:Andheri West, MumbaiEmployment Type:Full-TimeOdd Not Even is seeking a dedicated and detail-orientedOperations & E-Commerce Executiveto support and strengthen our backend and logistics operations. The ideal candidate will have hands-on experience in D2C operations, order fulfilment, customer coordination, and...

  • Manager e commerce

    8 hours ago

    Mumbai, Maharashtra, India Brand Foundry Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Manager of E-Commerce Performance Marketing located in Mumbai. The Manager will be responsible for overseeing and coordinating e-commerce marketing strategies, executing and optimizing marketing campaigns, and managing brand performance. Day-to-day...